Ubisoft Customer Service Issues

Please delete my Ubisoft account associated with the username Dancer_2018 and email [redacted] I have never used this account and request for it to be removed from the system. I understand that this action will result in a permanent ban on my Ubisoft games, the loss of connections to services like Uplay and online saved games, and the inability to recover the account in the future. I do not have any current orders from the UbiShop. I acknowledge and agree to the consequences of deleting the account as outlined by Ubisoft.

Experiencing an issue with macOS Mojave public beta 8 on a [redacted] 15" MacBook Pro: When I connect my bass guitar directly to my amp, it functions properly, indicating that the amp and guitar are working correctly. Using the official Apple USB A to USB C adapter, the Realtone cable is recognized in System Preferences > Sound. The input volume is set to maximum. However, upon launching Rocksmith [redacted] Edition Remastered from Steam, it fails to detect any input sound from the Realtone cable. Even with the system input volume and guitar volume knobs at maximum, Rocksmith does not register any sound input when the Realtone cable is connected. In System Preferences > Sound, my Mac is able to recognize the sound from my bass guitar. Within Rocksmith settings, the Realtone input is selected as the input source. Despite these settings, the issue persists. Any advice on how to address this?

During a recent ranked match with my friends, we encountered a player using Montagne who had their shield fully extended while shooting at us. The Montagne was moving unusually fast, and their team also seemed suspicious with multiple headshots from shotguns. Hacking ruins the gaming experience, especially in ranked matches like this one. Despite our efforts, it was challenging to eliminate the Montagne, resulting in the loss of the round and a decrease in my rank. I believe such behavior should not be tolerated, and I plan to report this player, particularly the one using Montagne, with evidence to ensure a fair gaming environment for everyone.

I recently achieved Platinum 2 in Rainbow Six Siege, a challenging rank I dedicated many hours to reach. Surpassing $[redacted] on in-game content and passes, I logged in today only to find all my purchased content missing. Despite my troubleshooting skills, my efforts were in vain. During a ranked match, the game crashed, and upon attempting to reconnect, I ended up in a separate game with only two teammates. Unfortunately, our loss led to a drastic drop in my rank by 1,[redacted] elo, landing me in Silver 2. After investing over [redacted] hours and significant funds in digital content, I believe I deserve a resolution to this issue. Assistance would be greatly appreciated.

While queueing for ranked matches with my friends, I experienced multiple disconnections leading me to join new games. Despite my efforts to reset the game, router, and Xbox, the issue persists. I'm puzzled why I keep getting placed in new ranked matches, finding myself in three games simultaneously now. This situation never occurred in prior seasons. I urge Ubisoft to address server stability and various issues, as Rainbow Six Siege is a fantastic game hindered by these problems. I recall a previous incident when purchasing the game via the Microsoft store, where I acquired the Full Game year 2 bundle but encountered an issue with missing R6 credits. This unresolved matter adds to the urgency for improvements across the board. My platform is Xbox One S, and my gamertag is Illusions Skill.

My Rainbow 6 account keeps getting suspended due to players reporting unfairly, causing frustrations. The system is confusing, and repeated bans, like the recent 2-hour one before work, are hard to handle. Spending over [redacted] pounds on the game makes these bans seem unjustified. A solution should be considered to prevent false reports. It's unsettling facing these suspensions, especially before work. Assistance is needed to address this ongoing issue. Account name: NP_Spaghetti.

I'm experiencing issues with content and support while playing Siege on my Xbox. Approximately three weeks ago, I uninstalled and reinstalled the game, only to find that I lost access to all characters except the season 1 operators, Para Bellum, and Grim Sky. This problem has occurred before, with some operators becoming unavailable despite having unlocked them. The customizations I made are also not showing up. It's frustrating that Ubisoft lacks a contact support number to address issues like hitboxes. I hope they can resolve these issues promptly as many players, including myself, have encountered similar problems. Operation Health was disappointing, to say the least.

At the start of each month, I experience connectivity issues solely with your game. Despite trying five other online games, your game is the only one that constantly kicks me out. I've spent over $[redacted] on this game to face the same problems month after month. I'm not interested in receiving the standard troubleshooting tips for internet issues again. I need a genuine solution or a refund. I've recommended your game to at least ten people, only to face this frustration. Initially, I thought it was my internet, but no other game behaves this way. It's disheartening to have invested so much money in a product that consistently fails at the beginning of every month. I've followed your previous instructions to no avail. What's the next step to resolve this?

I purchased Assassin's Creed for my son on October 1st, with next-day delivery promised, but it's still pending on my credit card. I insist on canceling this order immediately. It's frustrating that your customer service is unreachable by phone. I'm a 47-year-old veteran and nurse who prefers direct communication, not just typing messages. I'll resort to buying from Gamestop in the future. I won't allow my son to use your website again due to these issues. Please email me. As a veteran who served this country, I find your lack of honor disappointing. If this is the future of customer service, I'd rather not be a part of it. Email me as my challenge to you. Sergeant U.S. Army

I completed Far Cry 5 and invested in a variety of weapons, outfits, and vehicles. After finishing the game and starting New Game+, all my progress was lost when I joined a friend's game. My perks, weapons, vehicles, and outfits vanished, including DLC items and Live Event Awards. Reinstalling the game did not restore my purchases. As a loyal customer who pre-ordered the gold edition and owns numerous titles from your company, I am disappointed with the missing content and lackluster DLCs. I urge you to address this issue promptly and restore all the items I had acquired. Thank you for your attention to this matter.

When I open Uplay, things seem fine initially, except for the fact that it never syncs with the cloud. However, when I launch Rainbow Six Siege through Uplay, it often only loads halfway. Even worse, when I enter a game, I consistently get kicked out, leading to disconnections from both the game and Uplay. Consequently, I find myself unable to play with my friends on Rainbow Six Siege or Tom Clancy's Wildlands, the two games I have on Uplay. These frequent disruptions are frustrating, although some days are less troublesome. If anyone has suggestions on how to circumvent using Uplay altogether, I would greatly appreciate it.

I purchased [redacted] Helix Credits at the Assassin’s Creed Odyssey shop, but the transaction didn’t show as confirmed. I re-entered the store and bought them again, still without confirmation. After reloading the game, I saw I had [redacted] credits instead of the [redacted] I intended to buy. I used the extra credits but now have [redacted] I didn’t want. Could I please have the $20 refunded and the extra [redacted] credits removed? There was no approval notification, which is why I’m reaching out for assistance. Thank you.

In my team, there were 4 people who were toxic and falsely reporting players, finding it amusing when it wasn't. They falsely reported a player on the other team for doing well and claimed hacking. I defended the player with a couple of others, unsure of how many agreed. In retaliation, they falsely reported me and encouraged others to do the same. They have likely falsely reported others as well and team killed me. This was disheartening as I was just trying to enjoy the game. They also used inappropriate language in voice chat. Although I was previously banned for toxic behavior, I believe in a friendly gaming environment and reported them to Ubi. The players in question are MrBigBoyPants1, jdisco1, Drbigboypants, and Sir Pinkerton. Wishing you a pleasant day! :)

For several months now, while playing Wild lands, I have been experiencing frequent disconnections during host migrations, often resulting in the game freezing and disconnecting me. This has become very frustrating for me as I am currently facing penalties for supposedly leaving matches voluntarily, which is not the case. Host migrations happen frequently and have caused me to be penalized unfairly. This morning, a migration happened, and I remained in the game, yet I was still penalized. I appreciate the effort to ensure a positive gaming experience, but the penalty system needs to be adjusted to account for technical issues. This experience has been quite terrible, and I am considering boycotting the game altogether. I want to note that I have not encountered similar issues with any other games. Thanks, Dave

Hello, Securing account information is a top priority at Ubisoft, and we treat any activity that may compromise that information very seriously. It appears that your Ubisoft account has been linked to fraudulent activity or transactions that could jeopardize your account and breach our Terms of Use. To safeguard our players’ accounts and game activity, we have temporarily locked your account. This means you won't be able to make purchases in the Ubisoft store, access Ubisoft websites, or play through the Uplay client. Your account will automatically unlock in seven days, allowing you to use it normally again. No action is needed from you at this time. Please be aware that Ubisoft customer support cannot unlock your account during this period. To recap: • Your account is locked for 7 days. • We recommend changing your password and enabling 2-Step Verification once your account is unlocked. • Never share your Ubisoft account details outside of Ubisoft. • Sharing account details outside of Ubisoft is against our Terms of Use and could lead to account suspension or banning. Thank you for your cooperation. Best regards, Ubisoft

I encountered an issue during the main mission "Family Legacy" in the game. Upon entering the main chamber, I experienced a cutscene involving the wrong characters outside the simulation, leaving out some critical information. Subsequently, another cutscene played, clarifying the missing details, but with the incorrect character's voice. As I progressed into the mission, I found myself unintentionally confined within the chamber, with no apparent exit. Despite my familiarity with the game and its sequence of events, I couldn't locate the correct entry point. This situation has disrupted the narrative flow, with cutscenes out of order and characters behaving inaccurately. Unfortunately, I don't have any screenshots or videos to share at the moment, but I can provide them if needed.

I recently discovered that someone hacked my Gmail account, which led to them taking over my Fortnite account. Previously, when I launched Rainbow Six Siege through Steam, everything worked fine. However, today I found that I was logged out, and now I am unable to log in or access my account. I own the Advanced Edition of the game and have also purchased a significant amount of R6 credits, totaling $60 recently. I can provide details about the items I had in the game since I was playing earlier today. The account was created in Melbourne, Australia, and I would like to have all my data transferred to a different email address. I initially had the Starter Edition but upgraded to the Advanced Edition. I believe the hacker changed my password, which caused the log out without me realizing. I am concerned about losing the significant amount of money I invested in the game. Please assist with the account recovery process. I am willing to provide any necessary proof to verify my identity.

A few months back, I encountered difficulty logging into my PSN account due to forgetting my password after switching to a new phone. This also affected my Ubisoft account, which shares the same outdated email and password. I regret not seeking help earlier but was overwhelmed at the time. Rejoining the game without access to my operators doesn't feel the same, especially with new ones I could afford with in-game currency. Over the years, I've faithfully supported the game, purchasing the season pass annually and dedicating a significant amount of time to leveling up to [redacted] or [redacted]. The PSN account in question is Kingarchy16, and I can provide evidence of its existence on my PS4, including special skins. I'm hopeful that I can verify my ownership and regain access to my Ubisoft account by updating the password. You can reach me at [redacted] Thank you for your assistance.

I am facing an issue with the game "For Honor." I have been waiting for some time now, as it instructed me to wait, but the problem persists. I am trying to reach out to get this resolved. The primary issue is that I am stuck at the title screen and unable to log in. I checked the support page, and it mentioned that the servers might be down. However, when I verified the server status, it indicated that the servers for Xbox One are operational. I am seeking guidance on how to resolve this matter.

When two-step authentication was introduced, I made the decision to enable it and set it up. Over the past couple of months, I have encountered prompts asking me to enter my two-step authentication, or something similar. Initially, I was pleased to see Ubisoft increasing its security measures. However, when I recently upgraded my phone due to it being out of date, I encountered an issue. Despite reinstalling Google Authenticator and attempting to use the passcodes, I faced difficulties. I even tried using my one-time passcodes, but to no avail. I have searched through numerous forums and watched various videos in hopes of finding a solution to this problem, but unfortunately, I have not been successful.