Ubisoft Customer Service Issues

My friend and I were playing a ranked match when we encountered three toxic teammates. They were intentionally teamkilling us to provoke a ban. Despite our efforts to avoid retaliation, they repeatedly ran into our shots. I am frustrated with the toxicity in Ubisoft’s community and considering leaving if no action is taken to address it. The new system supposed to combat toxicity is ineffective, with numerous workarounds causing ongoing issues. Ubisoft, please address these problems in the game or risk losing players to other platforms like CSGO.

My account was locked due to "fraudulent activities," which is confusing because I thought I understood the issue, but I am unsure why my account is being banned. I recently purchased R6 credits from a legitimate website that somehow offers them at a lower price (even though my receipts show full payment), similar to my previous purchases that did not result in a ban. I reached out to the website owners to confirm if this was acceptable, and they informed me that Ubisoft is aware of it. I received a 7-day ban, which I believe is unjust since I was under the impression that my actions were acceptable based on our interactions instead of being notified in advance to refrain from doing so. Thank you for your attention, and I am eager to receive a prompt response.

I bought a pack of skins in the in-game store four days ago. However, the person I share games with received the skins in their account instead of mine. I have contacted Ubisoft before, but so far no action has been taken. Strangely, when I log into my account on the other person's Xbox, the skins show up, but they are absent when I check on my own Xbox. This issue needs to be resolved urgently. Additionally, the pro league skins I purchased at the beginning of the season, which have never presented problems before, have suddenly disappeared from my account today. This situation is frustrating, and I kindly request both problems to be fixed promptly. I have been patient, but now I am very frustrated. Please address this matter.

I purchased the Rainbow Six Siege starter edition on one Steam account. Recently, I accidentally bought the gold edition on a different Steam account. I mistakenly linked the gold edition to my old account instead. I am seeking assistance to permanently unlink my Uplay account from the starter edition so I can use the gold edition with that account. I would like to link a new Uplay account with the starter edition. Your help with this matter is greatly appreciated.

I recently received an email instructing me to update my password. Despite numerous attempts, I cannot log in as my email address and password are not being recognized. Subsequently, I have been unable to access any Ubisoft services or get in touch with their support team. This issue has been persisting since last week when I purchased an Add-on for Far Cry 4. Although I received confirmation that the transaction was successful and the Add-on was added to my online library, I am unable to access any content. The system now even claims that my email address is invalid, compounding the issue further. This is my final attempt at resolving this matter with Ubisoft.

I mistakenly linked the wrong Ubisoft account to my Twitch Prime. I've been attempting to unlink it for 30 minutes without success. In a misguided effort to resolve the issue, I confirmed the account, which led to Prime gifts being sent to the wrong Ubisoft account. The incorrect Ubisoft account is linked to the email [redacted] with the password ryrytheflyguy. The account I want to link is my Xbox account, which uses the same email but has a different password: RyRyTheFlyGuy05. The confusion arose from the email similarity, and I also had trouble selecting the Xbox icon on my phone due to keyboard issues. If necessary, I consent to the removal of the mistakenly sent items. I hope this can be resolved promptly. Additionally, I am using an Amazon Teen account for my Prime subscription.

Hello, I need assistance with linking my 'main' email to my PC Ubisoft account so I can activate two-step verification and play ranked with my friends. I mistakenly used a different email for my PC account and now can't remember the login details. My 'main' email is currently associated with my Xbox Ubisoft account, which I no longer use. Could you please help me transfer my 'main' email to my PC account and reset the password so I can access it again? I game on the NA servers. My Xbox username is DarkAssassin392, and my PC Ubisoft username is JESUSLOVESME_. Just to clarify, I can still access my Xbox Ubisoft account. Thank you.

Last night, on 12/17, I bought a Blue Yeti Blackout + Ubisoft Microphone for my PC. The product box mentioned a $50 Value discount code for use at the Ubisoft store, up to $59.99 for a purchase. Upon opening the box, I did not find any discount code inside. Bestbuy suggested contacting Ubisoft for assistance, hence my message here. I do not wish to return the product as I really like the mic. Can you please provide me with the $59.99 worth of discount credits mentioned on the box to resolve this issue? I am willing to provide proof of purchase and can send a picture of the box for verification if needed. Looking forward to a prompt response from your end! Thank you.

I recently experienced a hard drive failure and when trying to install Silent Hunter III (DVD) on my new hard drive, the program fails to load despite several attempts at uninstalling and reinstalling. The detection tool indicates a security issue that is not supported. This game ran smoothly on Windows 8.1 but now I'm using Windows 10. I checked compatibility and reset to Vista Sp3, but the issue persists. I have a similar problem with Silent Hunter IV: Wolves of the Pacific Version 1.5. It installs on my new Windows 10 hard drive, but I keep receiving an error message stating the program is running on a different account. After multiple uninstallations and reinstallations, I still face the same issue. Although the games are old, they are my favorites and the only ones I play. The only change was my email address since purchasing the games. Your assistance in getting these games up and running again would be greatly appreciated. Thank you for your help in advance.

I have been temporarily suspended for 7 days in the game due to unintentional actions. I had been aware of the consequences of certain behaviors and had tried to avoid further bans. Unfortunately, a situation occurred where my controller accidentally triggered an action that led to a teammate being eliminated, resulting in the current suspension. I feel this ban is unjust considering my efforts to abide by the rules. I would like to either have the suspension lifted or receive a refund as this extended ban period impacts my enjoyment of the game, which I purchased to play without such interruptions.

Dear Ubisoft, I recently received a 7-day ban in the game due to a mishap with my controller that triggered the shooting button, resulting in an unintentional team kill. I find it unreasonable to penalize players for using their own judgment in a virtual reality game. Furthermore, I had just invested $50 in a booster and $25 in new characters using Christmas money on top of the initial $50 spent on the game. I am requesting either a refund or to have the ban lifted. I value my financial investment in the game and hope for a resolution as I am displeased with any entity affecting my funds. Thank you.

My daughter purchased two copies of Far Cry 5 at Gamestop for the standard edition at $59.99 each. I have been monitoring the price and noticed it is available for $23.99 on Steam. Gamestop refused to refund the unactivated copies, as they bought them directly from UBI. This policy is disappointing, especially as loyal UBI customers. We own many UBI titles and hope to avoid paying $[redacted].00 for this older game. I plan to buy the game later in its product cycle with all the additional content. Could UBI please offer us some sort of assistance? Regards, Lane Holt

In Assassin’s Creed Origins, there is a special mission called "A Gift from the Gods," which is a crossover with Final Fantasy 15 and rewards players with the Ultima Blade, a shield, and a chocobo mount. This side quest has a green icon and requires a level of 23. I am currently at level 37, have completed the main quest line, and am playing version 1.43 of the game. However, I am experiencing an issue where I cannot see the green side quest icon in the Saqqara Nome region, where it should be located. It is frustrating because a friend at the same level completed the quest and obtained the loot. I have the sundial and the temple marked on my map. Any assistance on how to make the icon appear would be greatly appreciated. Thank you for your help.

Hello Ubisoft, I have a Co-Op Game Mode idea for Rainbow Six Siege called "Under Siege". The game mode would involve 4 Defenders, 4 Attackers, and Terrorists (T). The objective is for the Defenders to protect a data hacking device in their starting room and then successfully exfiltrate it with the Attackers. The Defenders start in a random room with limited access, while Attackers start with drones to gather intel. The Attackers must enter the building within a certain time frame, and both teams need to work together to extract the data device while facing subsequent waves of Terrorists. I believe this game mode would add a lot of fun and excitement to the game.

I am new to PC Gaming and need help with my Rainbow Six: Siege game. I had trouble authenticating to my UPlay account and had to create a new one. Even after getting back into my regular account, the same issue persists when launching the game through Steam. I received a message about connecting my UPlay account to the game, but it failed. I am willing to transfer my game activation to my main account if needed, even if it means losing saved progress. I hope Ubisoft Support can assist with this.

Hello Ubisoft, I recently purchased "The Division" and enjoyed it until today when my screen started tearing up uncontrollably. I initially thought it might have been a server problem, hoping it would resolve after a few hours, but the issue persisted and even worsened. I've tried different NVIDIA GEFORCE drivers, including a hotfix, with no luck. Adjusting the refresh rate and resolution settings also did not help. Now, I'm at a loss on what to do next, so I'm reaching out for your assistance. I've attached a small mp4 file converted to a .GIF for you to see the problem firsthand, along with my DXDIAG. Thank you in advance for your help. Anon-NL

My name is Landon Cox. I can be reached at [redacted] My email associated with my Ubisoft account, [redacted], was hacked. As a result, the email linked to my account was changed, and I forgot my Ubisoft username. Although my email is now secure, my Ubisoft account is still linked to a different email, preventing me from recovering the password.

Dear Ubisoft, I am frustrated by the current system that penalizes players for defending themselves in siege matches while ignoring team killing. It is unfair and seems like punishing the wrong individuals. It's as absurd as charging someone with murder for defending themselves from harm, akin to a home invasion scenario. Please address this issue promptly by implementing stronger moderation and immediate actions against the actual offenders. Your updates have already been a disappointment, and now this issue adds to the frustration of players like myself. I urge you to rectify this situation swiftly. Thank you for your attention.

I contacted Ubisoft approximately three weeks ago regarding an issue with The Settlers Three History Edition bought for my wife. Initially, the game worked fine post-installation until recently. A prompt for a two-step verification code appeared while she was playing, even though I completed the verification during installation. I explained in my email that we switched ISPs, and any codes sent would go to an incorrect address. I provided the updated email ([redacted]). Following this, Rachel responded on 03/02/[redacted] @ 20:37, requesting proof of purchase to resolve the matter. I promptly submitted the required proof, but have not received any further communication. Despite sending multiple follow-up emails, I haven't received a response. My wife is eager to play the game, but we are unable to do so until this issue is resolved.

Hello Ubisoft Support, During a recent ranked match with my team, there was an incident where my character started firing randomly due to a controller issue while I was adjusting my microphone. Unfortunately, this led to accidentally eliminating one of my teammates. Despite me making it clear that it was unintended and not engaging in further conflict, the player sgt_smith212 teamkilled me purposely. This behavior ruined the gaming experience for me and my friends. When I tried discussing the situation, sgt_smith212 responded with offensive language and racial slurs, intentionally causing me to be kicked out of the match, leading to a loss for the team. I believe this kind of behavior should not be tolerated in the community, and I seek appropriate action against this player. Thank you.