Ubisoft Customer Service Issues

During a recent match with my colleagues, everything was going well until an unfortunate incident occurred. While adjusting my microphone, my gun fired accidentally, leading to the demise of one of our team members. Despite it being clearly unintentional, the associate deliberately retaliated by teamkilling me, causing a negative impact on our group's gameplay. When I tried to discuss the situation with the player "sgt*smith***," I was shocked by the racial slurs and offensive remarks directed at me. Subsequently, he intentionally got in the line of fire to prompt my removal from the match, resulting in a loss for our team. I strongly believe such behavior is unacceptable in our gaming community and urge for appropriate measures to be taken against this player to prevent such incidents from reoccurring. Thank you.

I recently purchased the new Assassin's Creed game, Odyssey, as a long-time fan of the series. Despite my excitement, I have encountered numerous glitches while playing. The game frequently crashes, characters get stuck in walls requiring a restart and causing data loss. Additionally, in the latest DLC, a mercenary appeared to be an impossible 2 billion meters away before the game glitched and shut down. This issue is isolated to Odyssey as my other games like God of War and Spider-Man run smoothly on my new PlayStation with the latest updates. I am unable to return the game for a refund and I am unsure how to address these technical difficulties. Any assistance on this matter would be greatly appreciated. Thank you for your help. - J.

I have been playing the new Far Cry game I bought, New Dawn, in co-op with a friend, and it seems like only my friend is making progress. I've invested a lot of time into this game over the past two days, and it's frustrating not to have anything to show for it. Unlike Tom Clancy's Ghost Recon Wildlands, where all players can make progress on completed missions in co-op, I'm wondering if this issue in New Dawn is a bug or intended gameplay. If it's a bug, I hope it can be fixed so that I can continue playing without losing my progress. If not, I would like to know if there is a way to sync my progress with my friend's or if a refund is possible. I want to enjoy the game and feel like my efforts are rewarded regardless of who hosts the game. Thank you for your attention to this matter.

I encountered an issue with my Steam account regarding the game Rainbow Six. I initially borrowed my friend's account to play, and then, following his advice, I purchased the game on my own account. However, upon starting the game, I noticed it was still linked to his account. I uninstalled it, assuming the previous download might be the cause, and tried to play from my own account, but encountered an error authenticating the purchase. I suspect the game's association with my friend's account initially caused this issue. I seek assistance to cleanly assign the game to my account (captiemboy1530) without any ties to his account. I purchased the deluxe edition with all year 1 operators and have also bought the game for PS4 and Xbox. Your support in resolving this matter would be greatly appreciated so I can enjoy the game without further complications. Thank you.

I recently bought Rainbow Six Siege and have concerns about the banning system. Within three days, I received my fourth team kill ban. The first two were due to my lack of game knowledge, while the last two were in self-defense against toxic players. In one instance, I was invited to a party where a player threatened me for not having a microphone and killed me twice. After defending myself by accidentally killing a teammate, I received a ban. Another ban occurred when a player repeatedly attacked me, leading to me using a nitro cell in response. I acknowledge my actions were wrong but felt I had to defend myself. I hope my ban can be lifted, and preventative measures can be taken to avoid similar situations in the future. Sincerely, Elis Marcu, known as PureBossDragon5 on Xbox.

Hello, I have received multiple emails from a suspicious Ubisoft support regarding my account activity. The email states that there was a login from Slovakia with the IP address [redacted].[redacted].[redacted].[redacted]. They suggest resetting the password and enabling 2-Step Verification. The emails are sent from [redacted] I am unsure if these emails are genuine or fake. Can someone verify the legitimacy of these messages for me? Thank you. -Eric

Hello Ubisoft Team, I am currently facing an issue with my account "JGTSaudex." After logging out for an extended period and attempting to log back in using my password "r0ckstar9," I discovered that it had been changed seven months ago. This raised concerns since I did not make this change, especially considering I was returning from an overseas deployment around that time. When attempting to reset my password, the recovery email displayed was unfamiliar to me, starting with "fqq******@msn.com," which does not match any of my known email addresses such as "[redacted]," "[redacted]," or "[redacted]" It seems that someone unauthorized accessed my account, changed the recovery email, and now I am unable to retrieve access to my Uplay games associated with that account. Any assistance in resolving this matter would be greatly appreciated. Regards, Jack

I recently logged out of my main account and into another one to play Division 2 due to issues with my main account. Upon trying to sign back in, I encountered a password error. After resetting the password and logging in, I was surprised to see my username as "Metqllic," which I hadn't used in 3 years (previously used in Minecraft). Despite the oddity, I was eager to play Rainbow Six Siege, so I launched it via Steam. As the game started, a message appeared stating, "Starting Game: This will bind the following products to your Ubisoft account, Metqllic." Feeling unsure, I clicked continue, only to receive another message saying, "Starting Game: There was a problem authenticating the ownership of this product. Please contact customer support for assistance." I'm at a loss and just want to play Rainbow, so any help would be greatly appreciated.

I encountered an issue accessing my account on Uplay where I play games using my email and password. I had set up a Google 2-step verification, but when I tried to input the code later, it wasn't accepted, resulting in my account being blocked. The message now prompts me to return later. How can I prevent this from happening in the future when I log in and enter the verification code? Is there a way to disable the 2-step verification process? I have memory challenges due to a disability, making it hard to recall passwords even if they are saved on my computer. I just want to enjoy my games, especially The Division 2, which I'm considering purchasing. Any assistance would be appreciated.

I am a dedicated Xbox One player and recently purchased an Xbox One S to replace my broken console. I play Ghost Recon Wildlands and share my gameplay on my YouTube channel. After downloading and updating the game on my new console, I was disheartened to discover that all my in-game purchases, including items from the Civil War and Vietnam packs, as well as numerous points for crates and supply drops, were reset. Before the update, I had unlocked all vehicles, weapons, clothing, icons, and cosmetics, having invested a significant amount of money in the in-game store. I want to emphasize that this issue is not related to my Xbox account, as I have used the same account for years. Ghost Recon Wildlands is an integral part of my channel's content, and I rely on these items for weapon reviews and comparisons. As a long-time supporter of Ubisoft, I am disappointed by this loss and hope for a resolution. You can verify my claims through my Xbox gamertag, BlushfulGhost. I am eager to have this matter addressed promptly. Please either restore my items or provide a sufficient amount of points for me to reacquire them. You can contact me at [redacted] or via email at [redacted] Thank you for your assistance.

I purchased Anno [redacted] on Steam a few years ago. I received a game code through your platform to play it and set up a Ubisoft account for the game. Now, I am encountering an issue with the key code. Even though I could play the game previously, it now shows the key code belongs to another player (possibly due to changing emails). I am currently logged in as "gbz124" on Ubisoft, but I am unsure if this account is linked to my current email. When I tried to check the email associated with the account in account management, I was prompted to log in. After attempting to log in, it said my password was incorrect and that an email with the password would be sent to "[redacted]" However, I did not receive any email with the password. I don't know whether Steam or Ubisoft should assist with this issue, so I am reaching out for help here first. Thank you for your assistance.

I recently downloaded Rainbow Six Siege and had to install Uplay to launch the game. After setting everything up, I encountered an error message stating, "There was a problem authenticating the ownership of this product. Please contact customer support for assistance." Despite ensuring that my Uplay account matches my Steam account, the issue persists. I have tried various troubleshooting steps like reinstalling the game four times, verifying file integrity, and updating all software, but the problem persists. This has been going on for two days, and none of my friends faced this issue. I am seeking alternative solutions to resolve this authentication problem and would appreciate any help.

Recently, I tried to purchase The Division 2 from the Uplay store but encountered issues. When finalizing the purchase, a webpage would redirect me to the store without confirming the transaction. I attempted this three times with the same result. Later, I found out I was charged for the game three times without receiving any confirmation emails. This is unacceptable, and I need the money refunded promptly. The purchasing process was misleading, as I never received any confirmation after being redirected to the store's page. I cannot afford $[redacted] to be deducted from my account. I still want the game but require two refunds. Please reach out to me urgently to resolve this matter. Thank you.

After a recent patch on March 13 or 14, [redacted], I lost all my progress in For Honor. My reputation 4 Shinobi and reputation 1 on at least 4 other characters is gone. Even though I've played the game for a total of 3 days, my profile now shows only 2 minutes played. I made purchases for Centurion, Shinobi, Shaman, and Gladiator, but none of them are available. My Ubisoft stats for the game were reset, which is frustrating. I have encountered numerous glitches and updates with Ubisoft games but losing all progress and purchases is the most disappointing. I'm not looking for a refund, I just want my progress and reputations restored so I can continue enjoying the game. Please contact me to resolve this issue promptly.

Dear team, I have been a huge fan of the AC franchise since the first game. I have purchased every game and even earned platinum trophies in AC 2, Ezio, Origins, and Odyssey. I bought the season pass expecting to get AC 3 remastered, but I realized only the first season passes allowed this. I completed the main storyline of every game but couldn't finish AC 3 due to glitches. I kindly ask if you can consider my loyalty to the franchise and provide me with a free digital or hard copy of AC3. I am eager to play it but reluctant to pay for it considering my situation. I hope for your understanding and assistance. Regards, Mo

Hello, I recently purchased the Rainbow Six Siege Year 4 pass. Upon downloading, I noticed that I should have unlocked two new operators and two new skins for each operator. Additionally, a gift bundle of $[redacted] worth of credits should have been included as a thank you for the purchase. However, my in-game coin balance still shows only [redacted] coins from before the purchase. I have left the notification on Rainbow Six for further verification later. Please assist me with this issue promptly. My account is linked to the Xbox One platform with the username Chickens2434. Thank you.

My character disappeared overnight without a trace, although my account remains in the clan. The character I dedicated days to leveling up and obtaining gear has vanished from the game entirely. I am concerned about whether I will be able to recover it or if all the items I worked hard for will be lost. The lack of communication about this issue is frustrating, as I was left to discover the problem on my own without any notice from the game. As a loyal player, I am hoping for a resolution to this matter and possibly a refund if my character and items cannot be restored. It is disheartening to lose progress in a game I invested significant time and effort into. I am eagerly awaiting clarification on what steps will be taken to address this situation promptly.

In the video game Tom Clancy’s: Rainbow Six Siege, the gameplay is enjoyable, but the player community can be quite toxic. I often question the rationale behind defenders being able to exit the building and eliminate enemy attackers freely. It seems like everyone takes advantage of this mechanic to spawn peek. I find it frustrating that anchor operators have the freedom to roam the entire building. Specifically, scenarios where players like Smoke camp near entrances with shotguns are exasperating. In my opinion, anchor operators should have limitations on how far they can roam, perhaps restricted to a single floor to maintain fairness, especially in interactions like those with Fuze. Allowing them to roam within the floor they defend seems reasonable to me, but beyond that creates unfair advantages. I hope this suggestion makes sense.

I encountered a soft lock issue in The Division 2. Specifically, I am currently stuck on the Reactivate SHD tech mission. Upon entering the White House basement, I am unable to interact with the computer to proceed. Although I completed this mission in a group with my friend, the game now indicates that it was not completed, preventing me from finishing it. This blockage is hindering my progress as I am on the last story mission, crucial for me to access the end game content. After researching online solutions, it appears that I might need to delete my chapter and start anew, but if this is indeed the only recourse, I will seek a refund. Having been a dedicated Ubisoft customer for more than a decade, I find it unacceptable that after investing 35 hours into the game, I may have to restart from scratch. This issue is especially frustrating as the game malfunctions when played in a group, impeding player progression.

Hello, I encountered an unusual issue in Division 2. About a week ago, there was a glitch that caused my game to freeze for about 10 seconds and then restart, sending me back to the home screen. Unfortunately, when I returned, my character had been erased, but I retained my level, which was approximately between 10 to 17. I've since reached the maximum level, but my character still resembles how it looked when it was removed. I would appreciate it if you could allow me to start over and recreate my character. By the way, I must commend the game; I prefer this installment over the previous one. If granting a character reset is not possible, that's understandable. Thank you and best wishes.