*:**am - Place Uber Eats Order, charged $**.**.***:**am - Receive notification of cance...

GetHuman4867622's customer service issue with UberEATS from May 2020

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The issue in GetHuman4867622's own words
*:**am - Place Uber Eats Order, charged $**.**.***:**am - Receive notification of cancelled order due to restaurant closed and I will receive a refund for the $**.** in *-* business days.***:**am - Place a new Uber Eats order, charged $**.** with ETA no later than **:**am.****:**am - Check my phone to see status of order and it shows delivered at *:**am. I check my front porch and there is nothing there.****:**am - I contact an Uber rep via the help chat to see where my order is. After another ** minutes of waiting I am advised that they could not get in touch with the driver to find out what happened but they will issue a refund for the $**.** to be received in *-* days. **I now have $***.** in charges that I am waiting for refunds on and running low on spending funds until payday tomorrow. I ask the rep if he can not issue the $**.** refund and instead just get my food re-ordered and delivered. He advises me he cannot and if I want my food, I have to place and pay for yet another order and wait at least another hour. I explain that I do not have the funds in my account since I am waiting for $***.** in refunds but he advises he cannot do anything and abruptly ends the chat at **:**am.****:**am - My husband begins to contact some neighbors who were doing some gardening outside to see if they may have seen any Uber deliveries or other activity to help us solve this issue. After a few discussions with other neighbors, it is discovered that a neighbor three doors down received our order. That neighbor contacted Uber to find out about the mysterious order and why they got it and they asked if it might belong to another neighbor. The Uber contact they spoke to said that it was an error and that they could have it if they wanted it or just throw it away. They said if anyone in the neighborhood reports a missing order, they would just replace and re-deliver it. So our neighbors proceeded to eat the order.****:**am - I attempt to contact Uber help again to give them this newly discovered feedback and I receive an auto response that since I have already been issued a refund for my order, that I can no longer contact them regarding this order issue.**Now * hours later, I have no order, no refund for *-* days, no re-order from Uber as they advised my neighbor, and no ability to re-order myself since I do not have enough spending funds in my account as I wait for $***.** to be refunded.**And to top things off, I have no way to contact Uber to give them this disappointing feedback as they are not taking support calls at this time and they refer you only to their Help section of the app where they proceed to tell you they can’t help you since you’ve already received a refund...FRUSTRATING!!!!!!

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UberEATS

Customer service issue
Reported by GetHuman4867622
May 25th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 30261 others
0 customers following this

Timeline

GetHuman4867622 started working on this issue
May 25th, 2020 3:47pm

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