Allergy - notes not being transmitted from Uber eats to restaurants

GetHuman4000439's Problem With an Order issue with UberEATS from November 2019

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The issue in GetHuman4000439's own words
Order food that doesn't make us sick ... UBER EATS sent us food from "Fat Shack" in Denver and made clear notes about NO BUFFALO SAUCE because he is allergic so something in it. His mouth is swolen and we may have to take him to the ER it doesn't recover quickly. *All the specifications we put on your app did not go through to the restaurant , so now they's an allergy issue and possible hospital visit.*Now not only is he in pain, and has to go to the hospital, but he hasn't eaten anything! And he's a small guy, he needs to eat.*I am incredibly upset about this situation.*If you want to refund and compensate us for our time, hunger, lack of a way to eat tonight now that our money went to.. this... And I hope it won't have to come back with any paperwork from ER visit. But if we end up going, I'll send you the paperwork and an official letter from my attorney.
The "note" option doesn't seem to work. Very important for people with allergies
I really want a refund for everything. We literally will not eat any of this. I have no problem taking it back to the store and talking to whoever I might need to there
I've been a faithful customer to this awesome place for a while! I love supporting the local community and I can destroy a good sandwich!
I've made * phone calls and tried to use their "app" but it's not very intuitive and apparently after *pm you can't reach a service representative by phone
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UberEATS

Uber Eats
Problem With an Order issue
Reported by GetHuman4000439
Nov 27th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 36558 others
0 customers following this

Timeline

GetHuman4000439 started working on this issue
Nov 27th, 2019 2:32am