Hi, I am writing this message to provide feedback regarding using the Ubereats App. **I...

GetHuman-maxuelia's customer service issue with UberEATS from October 2019

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The issue in GetHuman-maxuelia's own words
Hi, I am writing this message to provide feedback regarding using the Ubereats App. **I've been a loyal customer at Ubereats, and have placed a hundred times orders. I believe customers should be treated differently based on their spend. And loyal customers should be upgraded to have some privileges. And their profile should have some indication. **The reason why I start to think about this is that today I experienced a rude driver who refuses to come upstairs to my door(I live in a condo), and he claimed he can't find parking even if I've stated in my profile that there's a ** min free parking on the side of the street. He came up at the end but he didn't want to hand me the food. He even said the f*k word.**Other drivers never had problems with parking. And for those drivers, I also paid them with good tips and appreciate their service. **Based on situations like this, customers like me should at least have some privileges, and drivers should also be aware of their service, especially when they are delivering our orders. **Please highly considered my advice as an improvement in developing Ubereats. **I hope to hear from you. Thanks.**Nina

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Customer service issue
Reported by GetHuman-maxuelia
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 119656 others
0 customers following this


GetHuman-maxuelia started working on this issue
Oct 20th, 2019 5:02pm
GetHuman-maxuelia indicated the issue is not fixed yet.
Oct 23rd, 2019 5:44pm

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