Uber EATS Customer Service Issues

I ordered from Wow Momo, and my bill was Rs. [redacted]. When the delivery person arrived, he claimed someone called to cancel the order, but I had not done so. After contacting customer service, he agreed to deliver the food and I paid Rs. [redacted] in cash. However, when attempting to order again, I was asked to pay Rs. [redacted] Uber Money for the cancelled order. I already paid for and received my food, so it's confusing why I am being asked to pay again. The system shows the order as cancelled, even though I paid and got my food. I need this issue resolved as I shouldn't have to pay twice for the same order.

Dear Sir, I am Abhishek Sharma, a member of a Brahmin family. It is against my beliefs to consume non-vegetarian food. However, an order I placed for vegetable biryani from Royal Biryani Perungudi contained beef or mutton instead. I have been unable to reach anyone for assistance as all the contact numbers provided are invalid. The restaurant claims this is an error made by Uber Eats. I request a refund and a formal apology immediately. I possess photographic evidence of the incorrect order. This negligence from such a large corporation is unacceptable. I implore you to rectify this situation promptly, or I will seek media involvement. My contact number is [redacted]. If no action is taken by morning, I will escalate this matter further. Your disregard for customer emotions is disheartening. Please address this issue with the urgency it requires. Sincerely, A Concerned Customer

On 6/25/19, I made two Uber Eats orders but had to cancel them right away because I mistakenly sent them to the wrong address. Despite canceling within a minute of placing the order, I was still charged $16.84 for each. As a frequent and loyal customer who always tips the drivers, I find it frustrating to be charged for food I never received. I have not yet received a refund. Having experience in the food industry, I understand that the food couldn't have been prepared in such a short time. I'm disappointed in this service lapse and expect a prompt full refund. If not, I will be taking my business elsewhere.

I placed an order for £26 on July 6th. The driver left the items at McDonald's, and the manager informed me. However, the driver refused to bring the items out as he is on a commission basis. I requested a refund of £26 but only received £17.76 and was told the remaining £8 would be refunded later. I have not received the additional refund and had to order food from Just Eat again, which was an unexpected expense for me. I have tried to resolve this with a colleague, but they have been unresponsive until I sent a second message. I would appreciate a call back regarding this matter.

Hello, I typically don't make complaints, but I feel the need to share my recent experience. We've never encountered any issues with this service until today. We placed a $50 food order and patiently waited at the front door. After a long wait, we were notified that the driver tried to contact us but couldn't, so our order was canceled without a refund. After contacting support, they did refund us, which I appreciate. However, it's concerning that the driver, Tiffany, seemed to have taken our food without attempting to deliver it properly. It's frustrating that the default policy isn't to refund when there's clear evidence of misconduct. Although the problem is technically resolved, I want to emphasize how terrible it feels to be a victim of theft. I hope steps are taken to prevent such incidents from happening to others. Thank you, Amy T. from Vancouver, WA. The order was from E-San Thai.

I joined Uber Eats in February [redacted] and have thoroughly enjoyed working with the company. I have built good relationships with my customers and maintained a high 98% rating after completing [redacted] deliveries. However, in March [redacted], Uber deactivated my account due to a routine yearly background check which flagged a minor charge from [redacted]. I have fulfilled all requirements related to this charge and am not under any current legal restrictions. I find it unfair that Uber allowed me to work for over a year before deactivating my account. I am seeking clarification on this decision and hope for a reconsideration of my account status. I am willing to visit the green hub to resolve this matter promptly. I kindly request Uber to review my case and reactivate my account. Thank you for your prompt attention to this matter. - Julie M.

On Friday, June 27, I placed an order at Little India in Clearwater, Florida. We asked for mild food but received items that were extremely spicy, making the meal inedible. After contacting Mahesh at the restaurant, he promised a refund. When following up, Mahesh informed me that Uber Eats was responsible for issuing refunds. Despite submitting two complaints on the Uber Eats App, the issue remains unresolved. My credit card company was informed, and they advised waiting for Uber Eats to address the problem. It has been a week without a response. Kindly refund the amount as promised, or I will proceed with disputing the charge through my credit card company. Thank you. L. Matricardi

I placed an order at 6:18 pm, and the initial delivery time was set for 6:55 pm. However, as 6:55 pm approached, the delivery time changed to 7:15 pm. I contacted the restaurant directly since I couldn't reach the driver or find any customer service numbers. The restaurant confirmed the order was ready but had not been picked up yet, even though it had been prepared 30 minutes prior. Now it's 7:10 pm, and the order is still not picked up or delivered. I'm frustrated with this situation and hoping for a resolution.

About 45 minutes ago, I made an order at Chi Mc restaurant in Brisbane, Australia. I ordered 12 chicken wings, Cheese Sticks, a drink, and napkins, but none of it was delivered to me. The system shows that my order was received, but I never received the food. When I contacted the restaurant, they mentioned not having the driver's phone number and advised me to contact customer service. After being left hungry, I am considering placing another order. However, I believe I should receive a refund for the items I paid for but did not get.

I noticed that my account was charged twice for the same order. The first charge was on June 29th, and the second was on July 4th. On June 29th, I had asked for a refund because my order was significantly delayed and arrived cold and subpar. As a result of the double charge, I was charged an additional $33.71. This also led to a $45 non-sufficient funds fee from my bank. I kindly request a refund of $33.71 for the duplicate charge and reimbursement for the $45 NFS fee incurred.

I ordered from MON Taste Of Japan today (9th July), and unfortunately, my order got canceled while the delivery driver was on the way to drop it off. I contacted the restaurant to confirm the order was picked up, and they assured me it was en route. However, the delivery was canceled when the driver was only 10 minutes away from me. I had requested in the instructions to leave it at the reception, but no attempt was made to deliver it there. I received no call from the driver and couldn't reach out to him after the cancellation. I'm seeking clarification on why the order got canceled and would like a full refund. The driver involved was Thomas Fabien Justin. Thanks, Leila

I ordered idly from New Om Shakti Restaurant, but some items were missing. I tried calling the restaurant multiple times, but they didn't answer. Then, I placed another order due to hunger, but the restaurant kept extending the delivery time from 1:30pm to 1:40pm, then 2:00pm. I haven't eaten all day, and my previous order still hasn't arrived. My Uber Eats number is [redacted], Aryan Raj.

I had an issue placing an order at Subway O'Connor through UberEats. The app indicated a problem with the first order, but money was deducted from my account anyway. After trying again, the order went through, but UberEats charged me a second time. I only placed one order and want a refund for the first charge. My money is important to me, and I need this urgent matter resolved immediately. I am displeased with how this was handled.

I ordered a large pack of French fries, but received a small pack instead. When I called the restaurant to inform them, the person who answered couldn't communicate well. I requested to speak to the manager, Mr. Yadav, but the call was disconnected. Upon retrying, their phone line seemed to be down. I hope they address this issue promptly, update me on the actions taken, and process a refund accordingly.

I ordered French fries, but the delivery agent couldn't find my location. When I asked him about it, he had gone to the wrong place. I told him to come to the correct location, but he refused, and then the executive canceled the order. Now I have to pay for that food even though I didn't receive it. I want to resolve this issue because I'm unable to reorder due to the old payment still pending. Thank you for your assistance.

Dear Sir/Madam, I am M. Padmanabhan, having trouble signing into my account. I initially registered with the number +91 98[redacted]2 on a Lenovo mobile, and I am now trying to sign in on a Samsung M30. After signing in, I receive a message prompting me to check my email for notifications, but I haven't received any. This message keeps appearing, asking me to verify my identity on the Uber app. I would appreciate your assistance in resolving this issue. Thank you.

I selected the "share a courier" option, but the delivery charge was still included in my total at checkout. I don't want to cancel my order and create inconvenience for the restaurant; I plan on just placing the order again. It appears there may have been a glitch in the system. The order was for a 6-inch sub from Subway that was placed at 11:00 am on July 9th, [redacted]. The total amount paid, including a tip, was $12.50, but it should have been $2.49 less due to the delivery charge exclusion. My name for the order is Hannah Battaglia.

While ordering from McDonald's, I accidentally used my regular debit card instead of a visa gift card due to a quick button press. I tried to cancel the transaction immediately after realizing the error, right after the payment screen changed to preparation status. I believe they had not started preparing the order, as I reacted swiftly by canceling it.

I need a refund for food that I didn't order or receive. I was on hold with customer support, which caused me to miss the 5-minute cancellation deadline. The app glitched and didn't allow me to cancel in time, which isn't my fault. When I spoke to a supervisor named Vince, he was very rude and eventually hung up on me. Uber took my money, and I received nothing in return, not even a French fry. I want my money back from this nightmare experience.

Greetings, I'm Rocco D. I've been a loyal user of Uber Eats since its inception. Recently, with my new phone, I've encountered an issue logging into my account. When I input my phone number, it prompts for my password, then requests my email. However, it indicates that the email and phone number are not linked to the account. I'm unable to reset the account as well.