We ordered from the jersey mikes from Uber eats. not only did we not get our food, but...

GetHuman2225352's customer service issue with UberEATS from February 2019

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The issue in GetHuman2225352's own words
We ordered from the jersey mikes from Uber eats. not only did we not get our food, but two hours later we still didn't have our food and the manager of jersey mikes called us to say that the guy from Uber eats has been there for ** minutes and refuses to take the order. He told the manager that he didn't know how to get to our house and he didn't want to go there. they offered to draw him a map but he still refused. So- around *:** we were told that we had to work this out with you guys and so we called. We talked to someone who said his name was james and he said he would cancel the order but he really didn't know about if my card was still going to get charged, but if it did, to call back to try to get a refund. This is unexceptable. This was our first experience with UberEats and i believe it will be our last. We are starving and trying to find out what restaurants are still open. It will probably be a cereal night.
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Customer service issue
Reported by GetHuman2225352
Feb 17th, 2019 - 8 mons ago
I have an issue with UberEATS too
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GetHuman2225352 started working on this issue
Feb 17th 2:41am
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Feb 17th 2:41am
GetHuman2225352 indicated the issue is not fixed yet.
Feb 17th 2:43am