I’m absolutely livid. I ordered an meal this evening and the original driver Brian was...
GetHuman543569's customer service issue with UberEATS from January 2019
Help with my UberEATS issue
The issue in GetHuman543569's own words
I’m absolutely livid. I ordered an meal this evening and the original driver Brian was fantastic. I have no qualms with him. The order was delivered quickly and with great customer service. The food however was not to the quality expected. We promptly contacted Uber for a replacement meal and patiently waited. Once I buzzed our driver through my communities gates we waited about three minutes. My phone happen to twice and then hung up. Immediately I called to a female driver who informed me that she could not find our elevator and when I tried asking her location I was hung up on. Then my order was canceled immediately after I hung up on. Not only was I never given the chance to even try to meet my driver, she simply gave up and had not intention of trying to deliver my replacement order. Actually I’m pretty sure, she only called me for those few seconds so that she could say she tried. Not only is my fianc*e without a meal for the evening, but we even gave Uber a second chance to right this wrong. I’m not quite sure how your operations are handled regarding the treatment of your customers but if this is something I should begin to expect it might be something worth looking into. My original carrier Brian was amazing. He would not have known that the order was not cooked correctly or that the sauce given was incorrect. The second carrier was rude and had no intention of trying to complete my order. Please contact me regarding this when possible.
GetHuman543569 did not yet indicate what UberEATS should do to make this right.
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How GetHuman543569 fixed the problem
I spoke with the rep and told him what occurred. To sped the process, I gave both order numbers. After explaining that my main frustration was with Uber not the restaurant my full order was refunded.
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