Hi! I placed an order from 'sugar and coal', * items, * nutella cheesecake and * butter...

GetHuman1186162's customer service issue with UberEATS from September 2018

Help with my UberEATS issue
The issue in GetHuman1186162's own words
To order food ... Hi! I placed an order from 'sugar and coal', * items, * nutella cheesecake and * butterfly coconut shrimp. After I ordered it came out that my order has * of coconut shrimp. I called to the restaurant right away, they told me I need to call to uber eats, because they cannot help me, which is ridiculous. There was no uber eats contact information on the app, so I had to Google it. Finally I called and it took them like ** minutes to solve such an easy task. They could not help me and told me the restaurant already cooked * butterfly shrimp. This whole thing is just so ridiculous. I only wanted * item, and I don't want to pay for something I did not order.*Hope you can help me and avoid this kind of situations in the future.*Thank you
They cannot fix such an easy problem
I want the refund for the extra butterfly coconut shrimp
I am a new customer, I was expecting to get the correct order, which is not happening.
I called the restaurant, and called uber eats, nobody was able to help me. What kind of service is that?
I have an issue with UberEATS too
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UberEATS

Customer service issue
Reported by GetHuman1186162
Sep 23rd, 2018 - 3 mons ago
I have an issue with UberEATS too
Fixed
Seen by 3 customers so far
Similar issue to 20275 others
0 customers following this
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GetHuman1186162 started working on this issue
Sep 23rd 4:42am
GetHuman1186162 indicated the issue is not fixed yet.
Sep 23rd 4:43am
GetHuman1186162 indicated the issue is not fixed yet.
Sep 24th 1:19pm