I ordered food to be delivered to my apartment and had somewhat of a bad experience. I...
GetHuman1006442's customer service issue with UberEATS from August 2018
Help with my UberEATS issue
First: share to improve GetHuman1006442's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1006442's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman1006442 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1006442 may need:
Name, Email address, and Phone number
The issue in GetHuman1006442's own words
I ordered food to be delivered to my apartment and had somewhat of a bad experience. I understand it’s confusing delivering to an apartment, so I have clear instructions on the notes section of my address. This lady delivering to me went to the wrong complex and was lost, so she called me. I could barely even hear her because her baby was screaming in the background. I apologized that she was lost and instructed her on how to get here. She seeemed very annoyed and not friendly in the slightest. Long story short, she finally gets here (to the gate that called me) probably ** minutes over quote. From the gate, I’m in the very first building. I called her since it had been a while since the gate called me. I said I’ll meet her downstairs since she’s still lost. I asked what kind of car to look for, expecting a Jeep Patriot as listed on the UberEats account. She said she’s in a white dodge. That alone made me a little uncomfortable since that’s not the car she listed as driving on her account and I don’t know if this car has been inspected. Finally I find her downstairs after she circled the complex multiple times. I walk to her car and she gets out to hand me the food, as she’s talking on the phone. It was very unprofessional and she was not trying, instead she was tending to her baby in the car and her phone call. Honestly I felt a little uncomfortable eating the food that was in this random car with her baby after she drove around for so long without even contacting me that she was still lost. It seemed a little sketchy.
GetHuman1006442 did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman1006442 fixed the problem
We are waiting for GetHuman1006442 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UberEATS customer problems.