I ordered food to be delivered to my apartment and had somewhat of a bad experience. I...

GetHuman1006442's customer service issue with UberEATS from August 2018

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The issue in GetHuman1006442's own words
I ordered food to be delivered to my apartment and had somewhat of a bad experience. I understand it’s confusing delivering to an apartment, so I have clear instructions on the notes section of my address. This lady delivering to me went to the wrong complex and was lost, so she called me. I could barely even hear her because her baby was screaming in the background. I apologized that she was lost and instructed her on how to get here. She seeemed very annoyed and not friendly in the slightest. Long story short, she finally gets here (to the gate that called me) probably ** minutes over quote. From the gate, I’m in the very first building. I called her since it had been a while since the gate called me. I said I’ll meet her downstairs since she’s still lost. I asked what kind of car to look for, expecting a Jeep Patriot as listed on the UberEats account. She said she’s in a white dodge. That alone made me a little uncomfortable since that’s not the car she listed as driving on her account and I don’t know if this car has been inspected. Finally I find her downstairs after she circled the complex multiple times. I walk to her car and she gets out to hand me the food, as she’s talking on the phone. It was very unprofessional and she was not trying, instead she was tending to her baby in the car and her phone call. Honestly I felt a little uncomfortable eating the food that was in this random car with her baby after she drove around for so long without even contacting me that she was still lost. It seemed a little sketchy.
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Customer service issue
Reported by GetHuman1006442
Aug 18th, 2018 - a yr ago
I have an issue with UberEATS too
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Seen by 2 customers so far
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GetHuman1006442 started working on this issue
Aug 18th, 2018 12:20am