I had call customer service right after placing an order so they would either cancel my...
GetHuman-tcreight's customer service issue with UberEATS from August 2018
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The issue in GetHuman-tcreight's own words
I had call customer service right after placing an order so they would either cancel my order or remove the extra meal. I told the representative what number and email I had used ( since it was on a different account) and i begged him to hurry up and cancel before it's too late. At that point, He still was trying to talk about my account even though i told him the account I used. After ** minutes , he said he'll put me on hold to contact the restaurant. That same time the restaurant called me just to say a drink I chose is unavailable. I let the person I was speaking to know I actually wanted * meal not *. She said I need to call ubereats. I explained to her I did and he should be calling you right now. After hanging up the phone with her,the customer representative came back on the phone telling me he couldn't get in touch with the restaurant and they picked up order meaning I can't cancel it. I explain to him I wanted to avoid this from happening and if he had simply cancelled it from the minute when we first got on the phone, it would've been cancelled. He said that I should have cancelled when given the option. I then explain that I couldn't do so because they lead me right to call customer service to cancel the order. Furious, I hanged up the phone. I call back to speak to another representative what happened. She tried to help but told me since it been delivered she couldn't do anything. I should not have been charged something I wanted off that could've been prevented if your representatives acted efficiently enough. This happened last night, I have not even opened the extra meal.
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