Order * **d**.**I made a mistake when I made this order and I accidentally put in the w...

GetHuman-pointci's customer service issue with UberEATS from July 2018

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Order * **d**.**I made a mistake when I made this order and I accidentally put in the wrong address. I tried to contact the driver as it says to do in The Help menu and wasn't able to get him before he was at the location. he called me up after I had texted him repeatedly and said that Uber wouldn't allow him to go to a different address. Even though in The Help menu it states that if I accidentally put in the wrong address eye contact Uber driver directly. The bottom line is the Uber driver would not deliver the food to the alternate address that was just less than * miles away, unless I paid him extra money. I could pay him extra money or he was going to cancel the order. He stated that Uber would not allow him to go to another address that wasn't on the actual order ticket. Please look into this and get back to me. The only way I got my food was to pay him money under the table.

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UberEATS

Customer service issue
Reported by GetHuman-pointci
Jul 21st, 2018 - 4 years ago
I have an issue with UberEATS too
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Seen by 8 customers so far
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GetHuman-pointci started working on this issue
Jul 21st, 2018 11:55pm