I order from Uber Eats at least * or more times per week and never had an issue until n...
GetHuman864584's customer service issue with UberEATS from July 2018
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The issue in GetHuman864584's own words
I order from Uber Eats at least * or more times per week and never had an issue until now. First of all I ordered from a restaurant I order from frequently and my order usually arrives promptly, however last night the delivery service chose to deliver my food by bicycle of which I have never had food delivered that way from anyone restaurant delivery service pizza joint what ever. Needless to say my food did not come and I called your very poor excuse for a customer service center located who knows where. I was told you are allowed to deliver by bicycle in *** degree heat and humidity a salad . Your call center tried to call the kid on the bike but got no answer, this after an hour of when the food was scheduled to arrive. I ask for a supervisor, none available because it was Sunday.I told then in no uncertain terms that I did not want a salad that has been riding around on a bike for over an hour, and I would call to resolve in the morning. I ordered a pizza which at this time I was starving and when my pizza arrived there was the salad on the fence. *This afternoon I called again your call center and was offered half back. This is unacceptable on so many levels.Again I was told a supervisor was unavialable and there is no way to speak with a customer service rep in the United States.*The bicycle operator finally called to say his phone was dead and my salad was on the fence.*I order in excess of *** a month with Uber that is over *k a year and you want to offer me half my money back? You should be offering me a credit and some freebie for my inconvenience.I can surely use an alternative to Uber Eats especially if you are delivering food in the summer in Miami on a BICYCLE. I await you reply , this is very poor customer service . My name is Margaret Herget ***-***-****
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Jul 9th, 2018 9:19pm
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