I order from Uber Eats at least * or more times per week and never had an issue until n...

GetHuman864584's customer service issue with UberEATS from July 2018

13 views | 5540 similar | 0 following
Help with my UberEATS issue
Did we steer you to the right help?
Waiting to see if GetHuman864584 got the right customer help using our suggestion.
Before contacting them, items GetHuman864584 may need:
Name, Email address, and Phone number
The issue in GetHuman864584's own words
I order from Uber Eats at least * or more times per week and never had an issue until now. First of all I ordered from a restaurant I order from frequently and my order usually arrives promptly, however last night the delivery service chose to deliver my food by bicycle of which I have never had food delivered that way from anyone restaurant delivery service pizza joint what ever. Needless to say my food did not come and I called your very poor excuse for a customer service center located who knows where. I was told you are allowed to deliver by bicycle in *** degree heat and humidity a salad . Your call center tried to call the kid on the bike but got no answer, this after an hour of when the food was scheduled to arrive. I ask for a supervisor, none available because it was Sunday.I told then in no uncertain terms that I did not want a salad that has been riding around on a bike for over an hour, and I would call to resolve in the morning. I ordered a pizza which at this time I was starving and when my pizza arrived there was the salad on the fence. *This afternoon I called again your call center and was offered half back. This is unacceptable on so many levels.Again I was told a supervisor was unavialable and there is no way to speak with a customer service rep in the United States.*The bicycle operator finally called to say his phone was dead and my salad was on the fence.*I order in excess of *** a month with Uber that is over *k a year and you want to offer me half my money back? You should be offering me a credit and some freebie for my inconvenience.I can surely use an alternative to Uber Eats especially if you are delivering food in the summer in Miami on a BICYCLE. I await you reply , this is very poor customer service . My name is Margaret Herget ***-***-****

GetHuman864584 did not yet indicate what UberEATS should do to make this right.

How GetHuman864584 fixed the problem

We are waiting for GetHuman864584 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman864584 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman864584
Jul 9th, 2018 - 5 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 5540 others
0 customers following this


GetHuman864584 started working on this issue
Jul 9th, 2018 9:18pm
GetHuman864584 shared this issue with friends on Facebook
Jul 9th, 2018 9:19pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies