Uber EATS Customer Service Issues

I signed up for Uber Eats last night, July 11th, to order from McDonald's. Unfortunately, I encountered an issue with my card information showing as invalid for billing. Despite attempting to re-enter my details, the order failed to go through, prompting me to log out. However, upon checking my bank account this morning, I noticed that I was charged twice for the McDonald's meal that I did not receive. My bank flagged this as fraudulent activity and advised me to reach out to Uber. I am seeking a refund of $25 as I never received the meal I ordered through Uber Eats due to the payment issue.

I bought an Uber gift card for job interviews. When I used Uber Eats with my debit card, $33 from my gift card was unexpectedly used. Uber Eats promised a refund, but it never showed up on my card. They claimed I owed $7.01, even though I proved payment. They now say they need to research, leaving me without access to funds for a missed interview and lost belongings in a storage unit auction. I demand compensation as my gift card balance was wrongly used. - Steph Greve

I am very disappointed with the service I received today. After the driver called me, he did not make an effort to locate my house and left with my food without delivering it. The driver seemed to have given up easily without trying to find my street. To make matters worse, my brother's international account was charged for this failed delivery. When we tried to contact Uber for assistance, the automated system does not recognize the international account number provided. How is it that our account can be charged without any problem, but we cannot reach a real person to address this issue? My order number is 1FD6B, and the phone number linked to the account is [redacted]. We are left hungry and frustrated. How can we resolve this situation?

I recently switched to a new phone and had to reinstall all my apps. I managed to log in to all of them except for Uber Partner; although I am using the correct email and password, I did not receive the verification number on my cellphone. Despite trying daily, I have not received anything to date. Now, when attempting to log in, a message appears stating 'too many requests, please try again later'. This has been ongoing for about three days and I am unable to access my account. I was hoping for an alternative verification method such as receiving a call or email, but the only option available is through text. I urgently need to resolve this issue so I can start working for Uber Eats since I am in urgent need of income. This is my only current option while I continue searching for a job that accepts less than one year of customer service experience. I hope for a prompt resolution. Thank you.

I had an unpleasant experience with an Uber Eats driver delivering food to our office in Ft. Myers, FL. The driver arrived without essential information like the client's phone number or name. Instead of waiting for us to sort it out, he dropped the food at the front desk and left, refusing to cooperate further. When I asked for his cooperation, he responded rudely, making inappropriate remarks in front of others. After some effort, I managed to track down the intended recipient within the building. We request that this specific driver not return to our location, or we may have to restrict Uber Eats deliveries to our building in the future.

I am extremely dissatisfied with the level of customer service I have received. Shortly after placing my order, I encountered an error message on the app prompting me to re-submit it. Despite my efforts to rectify the situation, the app processed the order twice. I attempted to cancel, but couldn't locate any cancel option. On contacting the driver who advised me to call support, I was met with reluctance to assist from the initial customer service representative and the manager, "Raf," who both declined to cancel the duplicate order or provide a refund. I acknowledge that if I had mistakenly placed an order and then changed my mind, it might be challenging to cancel. However, in this instance, it was a fault with the app that led to the duplicate submission. Despite being a frequent user of the app, I am deeply frustrated by the lack of resolution or compensation from a company as prominent as UBER. The order numbers are #9247D for the initial order (which is not currently visible in my app's past orders) and #[redacted] for the duplicate order (already delivered but still showing in the "Upcoming" section). I have received emails for both orders.

I recently placed an order for sandwiches from Jersey Mike's. In the notes, I specified that one sandwich must be made on gluten-free bread due to my gluten intolerance. I also ordered three cookies for my kids. Unfortunately, my sandwich arrived on regular bread instead of gluten-free, which could have made me sick if I hadn't noticed. I contacted customer service to have the order remade and delivered. They mentioned refunding the two incorrect items but would charge me again if I reordered, including another delivery fee. I was surprised that the restaurant didn't follow my special dietary request or reach out before delivery. Dealing with food allergies is serious, and this experience has made me hesitant to use the app again or consider returning to Jersey Mike's in the future.

I placed an order with Veggie Grill at 11:20 am and requested delivery between 12:30-1:00. However, at 12:45, my order had not been confirmed with Veggie Grill yet. After calling them, I was informed that my food was ready for pickup instead of delivery. I had to drive into downtown Seattle to collect my order, causing me to miss my lunch break entirely. Additionally, my food was cold, the fries were limp, and an extra burger was included that I didn't order and was charged for. I'm unhappy with the entire experience and I'm requesting a refund of at least $50 due to the inconvenience, wasted time, and the wrong charges applied to my order.

We placed an order at Five Guys through the app, and it showed that our food was being prepared. The app notified us that the driver, Chaz, had picked up the order and was 5-10 minutes away. However, suddenly the app displayed that the order was cancelled. Upon contacting the restaurant, we were informed that they had not received the order ticket, and Chaz hadn't collected any food. Although we were not charged for the order, the confusion and delay in realizing the food wasn't coming were frustrating. If we had known earlier, we could have made alternative plans.

I want to express my disappointment as today is my husband's birthday and we are on our honeymoon, which is why I made this order. Unfortunately, this morning's breakfast order was mishandled by the restaurant and your staff, causing me a lot of frustration. After placing the order, I received a message stating that most items were out of stock. I immediately requested a cancellation since the order hadn't been sent out yet. However, I never got a response. When I called the provided number, I was put on hold for a long time despite explaining the urgency as I was notified that the driver was on the way. I even tried to message the driver to cancel. This lack of communication and delay is unacceptable. I simply wanted to surprise my husband, but instead, I am now upset due to this situation. I demand a full refund and that this issue be escalated to a manager for a proper response.

I placed my order at 10:45 PM after carefully choosing my meal for 15 minutes. The restaurant accepted my order at 10:46 PM and started preparing it. Initially, I was given an estimated delivery time of 11:06 PM, which was later changed to 11:20 PM. Around 11:15 PM, I received a call from a representative named "Apple" informing me that the restaurant had closed and my food wouldn't be delivered, but assured me that I wouldn't be charged. When I questioned why I might be charged for an order that wasn't fulfilled, she mentioned she was calling from an offshore location and couldn't provide further details like an employee ID. Despite my request for compensation due to the inconvenience of waiting and time wasted, she declined. I insisted on speaking to a supervisor, but she abruptly ended the call, which I found unprofessional. I called back and spoke with a helpful gentleman who apologized for the situation. He explained the process when a restaurant can't fulfill an accepted order and mentioned there's no way to identify an employee other than through recordings.

I recently visited Elephant Cafe in Lake Forest, CA, and I witnessed a disturbing incident involving one of your Uber Eats drivers. He came in asking for an order without providing the customer's name, and when a female server didn't comply with his demands, he became aggressive and rude. He raised his voice, shouted at the servers, and created a very uncomfortable environment for everyone present, including my two children. His behavior was unacceptable, and it definitely tainted our dining experience. I think it's essential for Uber Eats to improve their driver training to prevent incidents like this from happening in the future. Due to this negative experience, I have decided not to use Uber Eats again.

Hello, I am requesting to permanently delete my credit card information from your website and delete my profile as well. I have not agreed to your terms and conditions. If you do not comply with my requests, I will escalate this matter to the ACCC. I anticipate a prompt and favorable resolution, as this is my third attempt to address this issue without success. Also, I would like information on how to contact the CEO of your company to express my dissatisfaction with the lack of action from Uber support. As an Australian consumer, I believe it is my right to bring this issue to their attention. Thank you, E. Shadbolt

I placed an order for $51.73 at IHOP store #[redacted], which should have included food and 5 beverages. Unfortunately, when my order arrived, the drinks were missing. I contacted the IHOP location after unsuccessfully trying to catch the driver, but my experience with customer service was disappointing. After being on hold for about 15 minutes and speaking with the manager, Dakilah, I was informed that there were no available drivers to bring the missing drinks. The manager suggested I contact Uber Eats, even though the mistake was on their end. I'm left without the $23 worth of drinks I paid for, feeling frustrated by the lack of apology and poor attitude from the staff. The IHOP check number for the order is [redacted], which was missing 5 beverages out of the 9 items I ordered.

I recently placed a large order for four people with UBER, and to my surprise, the delivery was assigned to a cyclist. The distance between the restaurant in South Boston and my location at MIT in Cambridge is significant, nearly 50 minutes by bike. Predictably, the order arrived late due to the mode of delivery. Unfortunately, a considerable portion of the food items were leaking, rendering almost half of the order inedible. I am frustrated not only by the wasted money but also the missed opportunity to enjoy my favorite restaurant's dishes. While I acknowledge that neither the restaurant nor the cyclist is to blame, the responsibility falls on UBER for such an impractical delivery choice. I am requesting a reimbursement, although I understand that this will not fully resolve the situation.

Hello, I wanted to share my recent experience with the Uber Eats app. While placing an order, the app suddenly crashed. Upon reopening, I was informed that the initial order did not go through and was canceled. Believing this to be true, I placed a new order. Unfortunately, this led to me unintentionally purchasing $50 worth of hamburgers. Despite the error, the app clearly indicated the first order was unsuccessful. I work for Facebook and am tech-savvy, so I am certain this was a technical glitch. Could you kindly consider a courtesy refund for the second order? I understand the food was delivered, but I believe this situation was out of my control. Regards, D. Chan

I placed an order with Zaxby’s for delivery, but the driver called me saying she wouldn’t bring it to my door and that I had to meet her instead. I explained I had injured my ankle and couldn’t walk far. She insisted I meet her as everyone else does, despite me telling her I couldn't. She abruptly hung up on me. When she arrived, she slammed the food at my door, refused to give her name, and seemed angry. This bad experience makes me concerned about the food's safety. I've used UberEats before and recommended it, but now I’m unsure if I’ll use it again.

I was informed by Geico that my car insurance coverage was dropped due to misunderstandings about my work as an Uber Eats driver. I was actually driving to work at the hospital during the accident on Nov 8, [redacted], not for Uber Eats. I urgently need assistance to reinstate my coverage as I am currently away from home without insurance soon. Geico requires an email confirming I was not driving for Uber Eats on Nov 8, [redacted], and proof that I no longer work for them. I kindly request immediate help as I am stuck across the country, away from home. Please include my policy number – ‭[redacted]‬, birthday 11/17/[redacted], and cell phone [redacted] in the email to [redacted] Kindly CC me on the email. Thank you for your support.

I placed an order at Wing Shack for 24 wings, two waters, a Sprite, and some sauces. The delivery person rushed to my door, mishandled the food, only delivered two waters, and the box contained just 15 wings. He didn't even confirm the order upon pickup. I paid nearly $50 for 9 missing wings, misplaced sauces, diluted ranch dressing, missing Sprite, and a ruined experience. The Sprite was crucial for my chemo-induced upset stomach, preventing me from leaving the house due to driving restrictions. My nurse can't leave me either. The driver did not handle the order carefully and didn't check the accuracy. I must now forgo my meal, which is unacceptable. I attempted to tip him out of courtesy, but his careless approach was disappointing. I'm allowing my nurse to eat, and I am requesting a full refund due to the whole ordeal. This has been a disappointing experience, and I won't use Uber Eats again unless this issue is resolved promptly. Thank you, Joyce V.

Hello, I am Saagar, and my referral code is "eats-ervv7". I enjoy using UberEats and have recommended it to many people, accumulating around 30 referrals. Previously, while working as a concierge, I enthusiastically suggested UberEats to guests, earning referral credits which I greatly appreciated. Recently, I encountered issues with my referral rewards, specifically on February 3, [redacted], where multiple credits were taken away. Additionally, I had two codes that expired prematurely, resulting in a loss of around $[redacted] in credits. As a college student working hard, every bit of referral credit matters to me. I seek assistance in resolving this matter and am willing to provide any necessary information for verification. Thank you for your help. Best, Saagar R. G.