Uber EATS Customer Service Issues

I ordered food from 24th St Pizzeria last night in San Antonio. However, despite being told the order was with the driver, I never received it after waiting for over 2 hours. I was then billed $33.41 for an order that never arrived. I hope to get a refund for this. Thank you, Pat Johnson.

Good afternoon. I ordered a pulled pork salad from DBA Barbecue today. I specifically asked for no tomatoes. Unfortunately, the salad I received had tomatoes throughout, making it inedible for me. I had also requested extra barbecue sauce as a side for dipping fries and proteins, but this was missing from my order. We ordered a three-meat selection meal but only received one sauce for all the protein. I am reaching out to request a refund for this inconvenience. It is a holiday, and now we need to look for other food options later in the day. I am disappointed.

I wanted to express my disappointment with my recent experience using UberEats. On Wednesday morning at 1:02 am, I placed an order (number B46CF) for McDonald's for a group of 6 people. We were staying at a friend's house and were very hungry. The scheduled delivery time of 1:41 am seemed reasonable, with an estimated delivery time of 30-40 minutes. However, the delivery time kept getting pushed back, and with each delay, we felt more frustrated. Despite our patience, the order was ultimately canceled at around 2:00 am without any prior notice. As loyal Uber customers, we are deeply disappointed with this experience and have lost trust in the service. Unfortunately, we will not be using UberEats again and are reconsidering our trust in Uber as a whole, as there are competing services like GrubHub that offer more reliable delivery experiences.

Hello, Yesterday, I placed an order (Order #F455E) at Jackie's Fried Chicken. Following a small issue where I only received one out of three orders, the restaurant agreed to cancel the order and provide a full refund since the Uber driver was busy and they had no drivers available. Despite this, the full amount was charged to my Uber Eats account. I am unsure who to contact or how to proceed to receive my refund. I would like to clarify that this matter pertains to obtaining my refund as agreed upon with the restaurant. This communication is focused solely on resolving the refund discrepancy, not on the excellent service provided by the Uber driver, who handled the situation well given the circumstances. Restaurant Contact: Phone #: [redacted]

I waited over an hour for my food after being told it would only take 20 minutes. The driver struggled to find my location, causing delays. Despite trying to communicate through the app, the order was unexpectedly cancelled. This is not the first time such an incident has occurred. I am not only seeking a refund but also requesting a significant credit as compensation. It is frustrating that there is no longer a customer service phone number available. Quality seems compromised when hiring employees who opt to cancel orders to avoid poor ratings. I would like to rate the driver, Karalee, accurately. I anticipate a prompt response by tomorrow morning.

Dear Uber, I am extremely impressed with the customer service at DoorDash. It's refreshing to be able to connect with a live representative. In contrast, my previous experience with you left me disheartened. When I addressed a missing item in my order and received only a "sorry" instead of a refund, your dismissive response was off-putting. Despite spending well over $1,[redacted] with your company, I was met with robotic replies instructing me not to follow up. Feeling undervalued and disappointed, I made the decision to uninstall your app and cease all transactions with your services. This move turned out to be beneficial for me. Fortunately, I found DoorDash, where I received the attentive service I was seeking, and I am now a satisfied customer. Best, Chez

Order #[redacted] I placed my food order as usual, looking forward to a tasty meal after a long morning at work. As I waited by the door for my delivery, I checked Uber Eats only to discover that my order had been canceled without a refund. The reason given was that the courier claimed to have waited for 5 minutes, but I was never contacted. I am disappointed by this as it goes against the essence of what Uber Eats stands for. I simply ask for a full refund of the amount paid for my order so I can have a meal today. I did not receive any calls, knocks on the door, or emails besides the cancellation notification. If I had known I needed to actively seek out my delivery, I would not have used Uber Eats. As an unsatisfied customer, I kindly request a full refund for my order.

Hello, I am disappointed with the service provided by your platform. I ordered a meal from Mercier Court after a long workday. I hadn't eaten for over 24 hours, and my meal took nearly 40 minutes to arrive. Despite my building door being open, when the driver called and claimed to have arrived, I went to check but found no delivery. After several attempts to connect with the driver, he informed me he was at my front door, which was not the case. Subsequently, Uber Eats mistakenly stated that I did not collect my order, which is untrue. This experience has left me frustrated, especially since it is not the first time I have encountered issues with orders for my new apartment. I hope for a swift resolution and a refund for this unpleasant experience.

On Sunday, July 8th, I placed order #413A4. The driver, Pablo, spilled the drinks during the delivery but did not disclose this when canceling the order. £5.13 was deducted from my account, and Pablo verbally abused me. I am seeking a refund as no delivery was completed, and no replacement driver arrived as promised. I am prepared to escalate this matter if necessary due to the driver's dishonesty in canceling the order and providing false information about a replacement driver. It is unacceptable that he called me stupid and failed to communicate reasons for the cancellation. Drivers should be able to speak English to serve English-speaking clients effectively and professionally.

My family came across a bag from McDonald's discarded in front of our house, with an UberEATS receipt inside the still sealed bag. Despite the bag being there overnight and starting to smell, we were disappointed to see such disregard for our neighborhood. We were initially excited about having UberEATS in our area, but if this behavior continues, we would prefer not to have this service. The McDonald's store in question is number [redacted] located at [redacted] Eagle's Landing Pkwy, Stockbridge, GA [redacted]. The order was placed at 9:56 p.m. on July 5, [redacted], totaling $5.23 for a large fry without salt and a small caramel frappe. I am eager to know what steps will be taken to address this situation.

I'm Daniel Fallis, and I made an order with you this morning at 11:39 a.m. I contacted your support team three times. Initially, I was informed that the driver was at the restaurant. Next, I was told the driver was 5 minutes away, and finally, I was informed that McDonald's hadn't received my order. I waited over an hour for my food, which arrived lukewarm. I reached out to you upon delivery and was assured a 50% discount, which I find unsatisfactory. I believe the meal should be complimentary. It's up to you if you want to retain or lose customers, as there are many alternatives available. I'm very displeased with both the delivery and customer service. I regret to say that I will not use your service again unless this is rectified. Devoting 1.5 hours to address an issue with an order from your supposedly reliable establishment is frustrating. I anticipate your response. Best regards, Dan.

After my Uber Eats driver informed me that my Thai iced tea spilled inside the restaurant and the manager declined to give her another one, I contacted the establishment. The manager mentioned she had briefly stepped away, but my beverage was securely packed. Consequently, he did not provide a replacement. Due to the delayed delivery and missing items during my second Uber Eats order, I am seeking a refund for the entire purchase. This experience has been disappointing, as I have previously recommended the app to friends for its convenience.

I placed an order at 10:48 a.m., with an estimated delivery time of 11:09 a.m. Unfortunately, at 10:58 a.m., the store called to inform me that the item I ordered was sold out and advised me to cancel and reorder. Since I couldn't cancel via the app, I immediately contacted customer service for assistance, where a representative successfully canceled the item for me. The delivery was repeatedly delayed, first to 12:06 p.m. and then to 12:17 p.m., despite assurances that the driver was at the store picking up the order. I was advised to request delivery status from the driver and seek compensation later. Frustrated by the delays, I eventually cancelled the order. I am seeking compensation for the inconvenience of waiting over an hour and feeling misled regarding the order's status.

I reside in a gated circular neighborhood where Uber Eats’ delivery boundary excludes around six homes out of [redacted]. Despite repeatedly reaching out, I've only received automated responses regarding this issue for over a year. I simply seek a personalized response or acknowledgment that my feedback is being reviewed. Even if my residence cannot be included in the delivery zone, I request assurance that my concerns are being heard. My address is [redacted] Tee Time Circle, New Port Richey, Florida, [redacted]. Unfortunately, I cannot attach a picture of the restricted area but please investigate this matter for a clearer understanding. Thank you for your attention to this matter. - Walter

Today, my Uber Eats order faced significant delays. When I contacted customer service with concerns, they claimed my order had been delivered and offered unconvincing explanations. The representative's responses seemed robotic and disconnected from my actual experience. Despite expressing my frustrations, I received more scripted responses and was unable to speak with a supervisor. This ongoing issue of poor service is unacceptable. I simply expect timely delivery and respectful treatment, both of which were lacking tonight. An apology is warranted for this disappointing experience.

I have identified 10 unauthorized Uber Eats charges on our corporate MasterCard ending in [redacted]. These charges are unfamiliar to us at Payment Express Inc. I am looking to verify if any of these transactions can be linked to an email address affiliated with our company. If no connection is found, we will be taking necessary steps to investigate further and potentially cancel the card due to fraudulent activity. One specific charge we are concerned about is the Uber Eats transaction on May 9th with details as follows: MCC [redacted], MERCHANT ZIP: [redacted], Amount: $22.57, Reference: 7S66U [redacted] CA. Your prompt attention to this matter would be greatly appreciated. Thank you, Marin J.

I frequently use Uber Eats, ordering at least 3 times a week without any issues until now. Typically, my orders from a familiar restaurant arrive promptly. However, yesterday, a delivery person used a bicycle, which is a first for me. Sadly, my food did not arrive. I contacted customer service, but the experience was disappointing. They explained that deliveries by bicycle are acceptable, even in hot weather, causing a delay. Despite my efforts, no supervisor was available to escalate the matter. I eventually received half the refund. Considering my significant monthly spending with Uber, this resolution is unsatisfactory. As a loyal customer, I hope for better service.

I parked at a restaurant for a delivery. I asked if I needed to pay to park, and they said no because it wouldn't be long enough. I quickly went in and out, but a parking meter agent gave me a $15 ticket. I would like Uber Eats to reimburse me for this ticket.

I made an order, then canceled it to browse other items before placing the order again. Unfortunately, the restaurant, Taste of Jamaica, mistakenly treated my order as two and delivered the food twice. Upon the second delivery, I explained the error and had the extra order returned. Despite this, Ubereats charged my account twice. I have been struggling to obtain a refund for two days now. I am eagerly awaiting the resolution and would like my refund promptly.

I had a disappointing experience with my McDonald's order at Ruston Way. The meal arrived cold, the drink was the wrong size, and the Happy Meal was missing its toy. Despite contacting McDonald's for a refund, they directed me to reach out to Uber Eats. After placing a replacement order promised to be free, I was still charged. When I called for a full refund due to my dissatisfaction, they only refunded £3.50 with the new order. I am very unhappy with how this issue was handled and I'm reaching out to Uber Eats to request a full refund for my entire order, as this level of service is unacceptable.