I placed an order at *:** today at a restaurant. The order was picked up at *:** from...

GetHuman723689's customer service issue with UberEATS from May 2018

9 views
 | 
197 similar
 | 
0 following
Help with my UberEATS issue
GetHuman723689's next move: call UberEATS.
The best way to get your problem resolved is to tap the button below to start calling UberEATS. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman723689's own words
I placed an order at *:** today at a restaurant. The order was picked up at *:** from the restaurant which is ** minutes away from my home. At *:**, I called Ubereats customer service. The representative put me on hold as she tried to get the driver. I was told the driver didn't answer. The app then showed the driver moving. My food arrived at *:**, an hour after pick up. Obviously, the food was cold and inedible. I was told by customer service that I would get a **% refund. To be fair to me, I think that I should get a ***% refund since I have inedible food. I don't believe I should pay anything for spoiled food.*We have used Ubereats several times and we have always had good service. I am very disappointed and I truly hope that you will stand behind your service and not charge me for poor service by your driver.
GetHuman723689 did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman723689 fixed the problem
We are waiting for GetHuman723689 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman723689 fixes it.
This email address isn't valid

UberEATS

Customer service issue
Reported by GetHuman723689
May 27th, 2018 - a yr ago
I have an issue with UberEATS too
Fixed
Seen by 9 customers so far
Similar issue to 197 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name
Email address
Phone number
Timeline
GetHuman723689 started working on this issue
May 27th, 2018 10:25pm
GetHuman723689 indicated the issue is not fixed yet.
Jun 5th, 2018 11:32am
GetHuman723689 indicated the issue is not fixed yet.
Jun 5th, 2018 11:33am
GetHuman723689 indicated the issue is not fixed yet.
Jun 5th, 2018 11:33am