On December **th, I booked an Uber ride to the UCSB Bus Loop in Goleta so that I could...

GetHuman-brocswi's customer service issue with Uber from December 2019

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The issue in GetHuman-brocswi's own words
On December **th, I booked an Uber ride to the UCSB Bus Loop in Goleta so that I could catch my connecting Amtrak bus to Union Station in Los Angeles. Upon pickup, my Uber driver asked me if I was going to the Goleta Amtrak Station. I said no, I’m going to the UCSB bus loop. I assumed that the driver would take me on the correct route that I entered, but the driver drove me to the Goleta Amtrak station instead, causing me to miss my connecting bus and forfeit a $** Amtrak trip. I had to rebook an Amtrak trip and take a new Uber to a different Amtrak station. I expect a full refund for the two Uber trips on ********** (totaling $**.**) and the cost of the forfeited Amtrak trip due to the negligence of your Uber driver ($**). I have further proof of receipt to provide if deemed necessary. If I do not hear back about this matter with my full refund within ** days of this message, I will pursue further legal action. Thank you for your time and cooperation.

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Uber

Customer service issue
Reported by GetHuman-brocswi
Dec 18th, 2019 - 10 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 8624 others
0 customers following this

Timeline

GetHuman-brocswi started working on this issue
Dec 18th, 2019 8:01am
GetHuman-brocswi indicated the issue is not fixed yet.
Dec 18th, 2019 3:44pm

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