Dear Uber*I am a fairly regular customer of Uber and have an account.*Back on the **th...

GetHuman3461903's Dispute a Charge issue with Uber from August 2019

Help with my Uber issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3461903's own words
Dear Uber*I am a fairly regular customer of Uber and have an account.*Back on the **th June of this year I had an uber trip deduct from my account of * Amounts:*$**.***$*.***Both with a transaction description on my bank account of "Trip Help.Uber.com”*I cannot see the details of the trip on my app because I never took the trip. I know this as I went on holiday from the **th June to the *th July to the Dominican Republic where I never moved from our resort - so I know this was not me.**I have disputed this with my bank and they have written back saying that after their investigation, they were informed by Uber that you have an account in my name, which is correct:*Joanna Breden, Phone number* (***)***-****. *However it doesn’t address the worrying situation that money was taken directly out of my account for a trip with Uber I never took, nor is there details of where this trip was.*My Bank have asked me to allow Uber the opportunity to resolve this issue with me direct and that I am to keep them and the authorities informed of this case.*Which I will do.*I look forward to hearing from Uber team as soon as possible please.*Thank you*Jo**Joanna Breden******@***.com*Mob - (***)***-****

GetHuman3461903 did not yet indicate what Uber should do to make this right.

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Uber

Dispute a Charge issue
Reported by GetHuman3461903
Aug 21st, 2019 - a year ago
Fixed
Seen by 7 customers so far
Similar issue to 45135 others
0 customers following this
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Timeline

GetHuman3461903 started working on this issue
Aug 21st, 2019 7:47pm
GetHuman3461903 confirmed the issue is fixed. Hooray!
Aug 22nd, 2019 8:18pm
GetHuman3461903 confirmed the issue is fixed. Hooray!
Aug 23rd, 2019 8:03pm

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