I requested an Uber on October *rd and a ride was arranged with Zubair (Toyota Camry Y...

GetHuman1525985's customer service issue with Uber from November 2018

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The issue in GetHuman1525985's own words
I requested an Uber on October *rd and a ride was arranged with Zubair (Toyota Camry Y**GFA) with a wait. Shanice (Honda Civic KBS****) arrived at my house and told me she received my ride request as she was closer to the pick up area. I then took my ride with her and was dropped off at the train station. I never saw Zubair or rode in his vehicle. I see on my card I was charged a $* fee for a ride with him. Please help me understand how this is possible? I need to have this charge removed from my expense account ASAP. I'm not sure how Uber works on the back end but it sounds like something that needs to be worked out between drivers or with the system. Please Help ASAP.*Thank you in advance for your time on this issue.*Best,*Nicole Gill
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Uber

Customer service issue
Reported by GetHuman1525985
Nov 8th, 2018 - 3 mons ago
I have an issue with Uber too
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Timeline
GetHuman1525985 started working on this issue
Nov 8th, 2018 9:05pm