I requested an Uber on October *rd and a ride was arranged with Zubair (Toyota Camry Y...

GetHuman1525985's customer service issue with Uber from November 2018

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Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman1525985's own words
I requested an Uber on October *rd and a ride was arranged with Zubair (Toyota Camry Y**GFA) with a wait. Shanice (Honda Civic KBS****) arrived at my house and told me she received my ride request as she was closer to the pick up area. I then took my ride with her and was dropped off at the train station. I never saw Zubair or rode in his vehicle. I see on my card I was charged a $* fee for a ride with him. Please help me understand how this is possible? I need to have this charge removed from my expense account ASAP. I'm not sure how Uber works on the back end but it sounds like something that needs to be worked out between drivers or with the system. Please Help ASAP.*Thank you in advance for your time on this issue.*Best,*Nicole Gill

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Customer service issue
Reported by GetHuman1525985
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 22227 others
0 customers following this


GetHuman1525985 started working on this issue
Nov 8th, 2018 9:05pm

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