I booked a trip with uber at *:**pm for a pick up time of *:**pm to *:**pm. However, th...

GetHuman-iamordri's customer service issue with Uber from October 2018

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The issue in GetHuman-iamordri's own words
I booked a trip with uber at *:**pm for a pick up time of *:**pm to *:**pm. However, the driver did not arrive at my hotel until after *:**pm as he reported that his gps took him to the wrong location. A fact that I was not aware of until I call him at *:**pm to determine his location, dispite the fact that he claims he was park at the church up the street by *:**pm. Furthermore, in reviewing my receipt i was charged more then the inital charge of $*.** and a wait fee despite the fact that i was standing infront of the building and got into the car as soon as he pulled up. It is my understanding that if the driver misses the requested pickup time that the rider is given a ** dollar credit for trip according to the notice provided to me by your app when I booked the pickup. Therefore, i asked that you please provide me with the ** dollar credit to my account or please provide me with justification as to why you can not do so. Thank you.

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Uber

Customer service issue
Reported by GetHuman-iamordri
Oct 21st, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 19551 others
0 customers following this

Timeline

GetHuman-iamordri started working on this issue
Oct 21st, 2018 5:10pm

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