I booked a trip with uber at *:**pm for a pick up time of *:**pm to *:**pm. However, th...

GetHuman-iamordri's customer service issue with Uber from October 2018

12 views | 19551 similar | 0 following
Help with my Uber issue
First: share to improve GetHuman-iamordri's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-iamordri's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-iamordri will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-iamordri can let us know if they help or not.
Before contacting them, items GetHuman-iamordri may need:
Email address, Phone number, and Full name
The issue in GetHuman-iamordri's own words
I booked a trip with uber at *:**pm for a pick up time of *:**pm to *:**pm. However, the driver did not arrive at my hotel until after *:**pm as he reported that his gps took him to the wrong location. A fact that I was not aware of until I call him at *:**pm to determine his location, dispite the fact that he claims he was park at the church up the street by *:**pm. Furthermore, in reviewing my receipt i was charged more then the inital charge of $*.** and a wait fee despite the fact that i was standing infront of the building and got into the car as soon as he pulled up. It is my understanding that if the driver misses the requested pickup time that the rider is given a ** dollar credit for trip according to the notice provided to me by your app when I booked the pickup. Therefore, i asked that you please provide me with the ** dollar credit to my account or please provide me with justification as to why you can not do so. Thank you.

GetHuman-iamordri did not yet indicate what Uber should do to make this right.

How GetHuman-iamordri fixed the problem

We are waiting for GetHuman-iamordri to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-iamordri fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-iamordri
Oct 21st, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 19551 others
0 customers following this


GetHuman-iamordri started working on this issue
Oct 21st, 2018 5:10pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians