I requested a ride *****. Driver cherubin with license plate iras** in Toyota RAV* repl...
GetHuman-timthiel's customer service issue with Uber from October 2018
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The issue in GetHuman-timthiel's own words
I requested a ride *****. Driver cherubin with license plate iras** in Toyota RAV* replied. The driver called me when he was near & said he couldn’t locate me. He said he didn’t have his GPS. I asked him how he could possibly drive for Uber without GPS. He didn’t have a response. I told him to follow the clearly marked signs which would direct him to my location. He still couldn’t find me. I followed him on my GPS & tried to guide him to me by phone but he could not follow directions. He was very unprofessional & totally incompetent. In addition, he did not understand nor speak English hardly at all. These types of drivers are part of the reason Uber gets a bad reputation. Additional screening is important to prevent additional tarnishes of your reputation. Please address this issue if you do not want to receive future complaints about this driver.
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