I have two issues regular pool doesn’t appear anymore it disappears and only gives me...

GetHuman-sweedish's customer service issue with Uber from October 2018

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The issue in GetHuman-sweedish's own words
I have two issues regular pool doesn’t appear anymore it disappears and only gives me express pool option only express pool which is not convient to use or safe for me or the driver .I have to wait at least * minutes for it to start to work and it has me go Sometimes the side of a highway or busy road where the driver can’t stop .I understand this option proabably works well in the city but I live in a town where there are very few sidewalks .I don’t understand why the regular pool isn’t available anymore .I also would buy the ride pass every month which was great because I take to and from work everyday And would save me money in the long run .I see that is no longer available.I have been an Uber customer for three years on a regular basis but now I am forced sometimes to use lyft because your app ride is more of an inconvience to use and has caused me to be late for work and appointments .The app was much better before why fix it if it wasn’t broke .
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Uber

Customer service issue
Reported by GetHuman-sweedish
Oct 18th, 2018 - a mon ago
I have an issue with Uber too
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GetHuman-sweedish started working on this issue
Oct 18th 1:00pm