Book a cab for "Later Ride" reporting at *:**am for Airport drop.**Drive called...

GetHuman-ransan's customer service issue with Uber from October 2018

2 views | 18557 similar | 0 following
Help with my Uber issue
First: share to improve GetHuman-ransan's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ransan's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ransan will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ransan can let us know if they help or not.
Before contacting them, items GetHuman-ransan may need:
Email address, Phone number, and Full name
The issue in GetHuman-ransan's own words
Book a cab for "Later Ride" reporting at *:**am for Airport drop.**Drive called @ *:** am and confirmed that he is on his way. Before closing the call, he the drop location - informed him Airport drop.**After ** mins when tried reaching the driver... The calls went unanswered and later "he has cancelled the trip".**To my surprise I am being charged for "the trip he has cancelled". **I have raised a request to reverse the charges in the app - "As the driver denied the trip" - Got a message saying the charges will be reversed in **hrs.**However, till date "My Uber app" is still being reflected with the credit pay.**Kindly, help me resolve this is, as I am unable to use "UBER CAB" bookings for this reason.**Appreciate quick response, as it's been too long since I have raised the request in the app.**Best Regards *Ranjana

GetHuman-ransan did not yet indicate what Uber should do to make this right.

How GetHuman-ransan fixed the problem

We are waiting for GetHuman-ransan to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ransan fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ransan
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 18557 others
0 customers following this


GetHuman-ransan started working on this issue
Oct 15th, 2018 4:12am