We ordered an Uber at the airport and gave our exact location “lower level arrivals pil...

GetHuman-lauranim's customer service issue with Uber from September 2018

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Help with my Uber issue
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The issue in GetHuman-lauranim's own words
We ordered an Uber at the airport and gave our exact location “lower level arrivals pillar G in Austin Texas” he text me as we are downstairs waiting with all our luggage saying to meet up stairs at arrivals because it was busy. It wasn’t anywhere near busy and departures isn’t a pick up zone. He called and I explained we were downstairs and that departures isn’t a pick up place he said “whatever” and hung up on me. We ended up having to order a Lyft which was considerably more expensive. He was driving a silver Dodge Journey license plate HZL**** in Austin Texas. I’ve always been understanding of things and used Uber relatively often recently but this was ridiculous. I would like to make sure I wasn’t charged anything and leave a negative review with you guys at least because I can’t leave him a review bc he hung up on me and I guess cancelled my order

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Uber

Customer service issue
Reported by GetHuman-lauranim
Sep 16th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 14769 others
0 customers following this
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Timeline

GetHuman-lauranim started working on this issue
Sep 16th, 2018 5:14am
GetHuman-lauranim indicated the issue is not fixed yet.
Sep 17th, 2018 11:50am

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