We ordered an Uber at the airport and gave our exact location “lower level arrivals pil...

GetHuman-lauranim's customer service issue with Uber from September 2018

8 views | 14769 similar | 0 following
Help with my Uber issue
GetHuman-lauranim's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lauranim will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lauranim can let us know if they help or not.
The issue in GetHuman-lauranim's own words
We ordered an Uber at the airport and gave our exact location “lower level arrivals pillar G in Austin Texas” he text me as we are downstairs waiting with all our luggage saying to meet up stairs at arrivals because it was busy. It wasn’t anywhere near busy and departures isn’t a pick up zone. He called and I explained we were downstairs and that departures isn’t a pick up place he said “whatever” and hung up on me. We ended up having to order a Lyft which was considerably more expensive. He was driving a silver Dodge Journey license plate HZL**** in Austin Texas. I’ve always been understanding of things and used Uber relatively often recently but this was ridiculous. I would like to make sure I wasn’t charged anything and leave a negative review with you guys at least because I can’t leave him a review bc he hung up on me and I guess cancelled my order

GetHuman-lauranim did not yet indicate what Uber should do to make this right.

How GetHuman-lauranim fixed the problem

We are waiting for GetHuman-lauranim to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lauranim fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lauranim
Sep 16th, 2018 - 3 years ago
Seen by 8 customers so far
Similar issue to 14769 others
0 customers following this
Items needed
Email address
Phone number
Full name


GetHuman-lauranim started working on this issue
Sep 16th, 2018 5:14am
GetHuman-lauranim indicated the issue is not fixed yet.
Sep 17th, 2018 11:50am