Uber Customer Service Issues

Hello, I experienced an inconvenience and delay with your system. I waited for 10 minutes for the ride, but when the driver finally arrived, she couldn't see my details due to your system issues. After contacting customer support, I had to step in as the driver was unable to proceed. Though I was assured everything was fine, the driver, Leslie, encountered further problems and asked for my assistance to ensure she got paid. This whole situation was frustrating, and it's unfair that I was charged extra. Uber should improve its system to avoid customers being inconvenienced and mistakenly charged for issues that arise.

I'm having trouble getting to work due to an outstanding $5 balance I was not aware of. I have already credited $5, but the system won't let me use those funds to go to work. I believe I should receive additional credit for the inconvenience this has caused. I've been trying to resolve this since early this morning. Please contact me to clear my account and add the credits so I can utilize them to get to work, as I am already running late.

I am extremely frustrated with the lack of contact ability. This issue needs to be addressed urgently. An Uber driver canceled my ride for no reason after I provided the correct address, and left before even arriving. Now I am stranded, trying to reach out for assistance. This needs to be resolved promptly.

Dear Support Team, I am writing regarding my recent deactivation from the platform due to a court conviction that is not accurate. I had been driving for you for nearly two years, maintaining a good record and receiving honors. If the discrepancy is resolved, I would like to know if I can resume driving for your service. The sudden attention to this issue after two years is perplexing as I have taken steps to correct my past mistakes. My main concern now is accessing my tax information from my old account, as I have forgotten my password. I urgently need my ride history from [redacted], [redacted], and [redacted] to file my taxes before the deadline. I appreciate your prompt assistance in resolving this matter. Sincerely, T. R.

I frequently use Uber to commute to work and have encountered an ongoing issue with the GPS directing drivers to the wrong cul-de-sac near [redacted] Way, Pacoima, CA [redacted]. Remington Street is a dead-end and does not connect to Orbital Way, which is only accessible via Airpark Way. Despite multiple reports through the Uber app, the customer service responses seem to dismiss this as a user error when it's actually a problem with Uber's navigation system. I'm looking for someone at Uber to acknowledge and address this issue by updating the GPS directions accordingly. I can provide screenshots of the incorrect route if needed. Thank you.

I arranged for an Uber to pick me up at [redacted] Greystone, but the driver cancelled the ride without even arriving at my location. I don't want a credit, I want a refund. I had to order another Uber without any credits which resulted in late fees and my bank charged me overdraft fees due to the unexpected charges. I need my money back promptly as I'm now out of pocket due to these issues. I have been a regular, polite customer and it's frustrating that I have to go through this process of waiting for my refund to reflect in my account while dealing with overdraft charges caused by this incident.

My son recently passed away suddenly due to a brain tumor. When he fell ill and couldn't drive, his cousin kindly gifted him an Uber gift card to ensure he could remain independent and get around. Regrettably, he never got the chance to use the gift card as I was unaware it was on his phone, which was deactivated after his passing. I am hoping to transfer the funds from the gift card, associated with his phone, to his cousin who originally bought it. This gesture was deeply meaningful, and I would hate for it to go to waste. I can provide a death certificate, my son's phone number, and his cousin's contact information for any necessary verification. Please advise on the steps needed to facilitate this transfer. Your assistance in resolving this matter would be greatly appreciated. Thank you. - S. Horn

This afternoon, my husband, my 82-year-old mother (who has Alzheimer's disease and uses a walker), and I requested a driver. Despite being where we indicated, the driver claimed he was there but was nowhere to be seen. I messaged him, but he canceled our ride. We had to request another ride multiple times until a helpful driver finally picked us up, assisting my mother with her walker and offering us water. However, I noticed a $5.00 charge for the canceled ride on my account. I believe I shouldn't be charged for this and would like a refund. I also want to ensure that this driver cannot negatively rate us.

I am a frequent rider with Uber, using their service daily to commute to work. This morning at 5:17 a.m. on 09/12/[redacted], I called for an Uber, and the driver didn't arrive yet I was charged $5.41 for a trip I never took. I contacted Uber from my address at [redacted] Genova Terrace in Hampton, Georgia, however, the pick-up location in my email showed as [redacted]25 Silverstone Ct, Jonesboro, GA. There seems to be a discrepancy in the pick-up locations that needs clarification. Similarly, on Tuesday, 11/07/[redacted], I requested an Uber at 1:00 p.m., but the driver never showed up after waiting for over 30 minutes. I had to cancel and request another ride. This inconsistency is unsettling, and I request a refund for the unauthorized charges. It's frustrating when drivers don't fulfill their service obligations, leading to inconvenience. I urge for a thorough investigation and resolution of these repeated issues.

I arranged for an Uber to pick me up at the KFC restaurant. After waiting outside and seeing a Dodge vehicle arrive, I received a message saying the trip was cancelled without any attempt from the driver to locate me. The driver didn't even call, despite the confusion of different entrances at the location. Feeling it was unfair, I then requested another Uber, and the second driver went directly to the store front to assist me. I believe there was a mistake made in the initial cancellation. Could you please credit my Visa ending in ***[redacted] with $5 to address this inconvenience? Thank you, Ms. Washington.

Hello, I experienced a delay due to an issue with your system. Initially, I waited for 10 minutes for the ride, and when the driver arrived, she couldn't see my details because of the system error. After contacting customer support, I had to step in as the problem wasn't resolved quickly. Customer service assured us everything was fine and instructed the driver to proceed. The driver, Leslie, was excellent and friendly, dropping me off at home. However, she returned around 30 minutes later, explaining that my ride wasn't showing in her system, jeopardizing her payment. I had to assist her. It's frustrating to be charged extra instead of receiving compensation for the time spent resolving these issues. This level of service falls short of our expectations for Uber. Please address these system issues to ensure passengers aren't inconvenienced or billed for problems beyond their control.

This afternoon around 3:50, I used an Uber Premier car to go to Sadar Ghat in Dhaka, Bangladesh. After the trip, I received an email on my phone thanking me for the ride and stating that the total fare was Tk [redacted]. However, the driver, Suhel, requested Tk [redacted]. When I checked the email, it indeed showed the amount as Tk [redacted]. I contacted the driver, Suhel, and he claimed it was a mistake. We warned him about informing the authorities if he did not rectify the error. Despite promising to call back in an hour, he did not. When we called him, he provided excuses saying he is a truthful person. This behavior is concerning, and action should be taken to prevent other customers from facing similar situations. It is important to ensure that such drivers are held accountable for their actions.

I can't recall the exact initial fare, but I believe it was around $18 for my first Uber ride on August 15th. With a toll included, the total should have been under $20, but I ended up paying $22.69 plus a cash tip. Despite being a first-time rider, I wasn't informed about any discounts by the driver. I heard about a $10 discount for new users from friends and found one on "Retail Me Not" after the ride. Additionally, I am receiving Uber Eats emails, which I don't want. If I unsubscribe, will it also stop emails regarding my Uber rides?

This morning, I booked a carpool Uber from my home to the San Rafael Transit. The driver claimed to be at my location, but when I went outside, they were not there. I searched on Main Street, but there was no sign of them. Eventually, I received a notification saying they canceled, charged me a $5.00 fee, and the original cost of $12.65. I demand a refund as they did not complete the ride, and I was left stranded. They need to improve their location accuracy to avoid inconveniencing people who rely on them to commute to work in the morning.

I am trying to reach out to the corporate office for assistance regarding an issue I encountered and questions I have about how drivers are being evaluated. A customer service representative from the contact center, who I assume is located in India, was unable to help me and mentioned that my concern would be escalated to the appropriate department. Unfortunately, I have not received any follow-up via phone or email. As a conscientious driver who values customer service, I would like to be connected with the right individual, preferably not from the call center in India. I am curious about the criteria for grading drivers based on rider feedback. Some passengers may not be talkative, and I typically engage in polite conversation by responding to their inquiries and asking about their day without prolonging the interaction if they seem uninterested. I am interested in understanding what constitutes a negative conversation in these cases.

I encountered significant road work on my way to the [redacted] Apartments in Arlington, Texas, due to inaccurate navigation instructions. The customer, located between Ave H and Ave J on I-30 Watson, was upset that her food was delayed. Despite my attempts to navigate, she became increasingly frustrated and difficult to understand on the phone. Unfortunately, the customer's loud and agitated demeanor made it challenging to resolve the situation. Despite multiple contact attempts, the navigation system proved unhelpful in the midst of the construction. The customer's refusal to cooperate and provide clear directions added to the delivery challenges. I have the undelivered food and am uncertain about the next steps. I made efforts to locate the correct address using my own navigation tool, but the customer's continued agitation hindered the process. I intended to fulfill the delivery to the best of my ability given the circumstances.

During my time in Miami, I attempted to arrange Uber transportation from the Miami Port to my hotel. One Uber driver called me during the trip to inquire about my destination, and upon learning it was just across the bay, abruptly cancelled the ride. Subsequently, another driver arrived and asked if I could pay in cash, which I declined. He then requested that I find another driver. Unfortunately, I was charged a $6 cancellation fee. Although Uber did refund me the $6, the credit remains in my Uber account when I prefer it to be returned to my original payment method. After this unsettling experience in Miami, I am hesitant to use Uber in the future as it strikes me as untrustworthy.

My ex-girlfriend has been using my debit card on her Uber app without my knowledge. There have been 16 unauthorized transactions on my bank statement. I have the transaction numbers and would like to find out where she was picked up and dropped off so I can report it to the police. I have already contacted them, and they advised me to gather this information to pursue the case in the correct city. The total amount taken is around $[redacted]. I am in need of assistance to resolve this matter promptly. Thank you. - Skyler S.

After clicking on the Uber app, I struggle with requesting a ride. As a 77-year-old who is not tech-savvy, I would appreciate a straightforward guide on how to call a driver. It would be helpful to have step-by-step instructions starting from picking up my phone to requesting a ride. I often find myself uncertain if I have successfully requested a ride and end up fumbling on my screen. Eventually, after 10 to 20 minutes of trial and error, a driver responds and picks me up. I understand I may need instructions simplified as if for a 7-year-old due to my age and lack of tech skills. Once I am in the car, everything goes smoothly. Thank you.

Today, I tried to book a cab but encountered an issue as my account was disabled. After speaking to a few individuals, I learned that frequent ride cancellations could lead to account deactivation. However, I have only canceled my last ride due to the driver's attitude. I am disappointed that my account was disabled without prior notice. I value being a loyal customer, and this treatment is not what I expected. My frustration is compounded by the lack of a customer care number to address complaints promptly. I seek clarification on the deactivation reason and guidance on reactivating my account, utilizing the same number. Changing my number solely for Uber is inconvenient for me. Anticipating a prompt resolution. Thank you.