Uber Customer Service Issues

I made a Uber booking from Gurudwara Nanak Piao to Mukerjee Nagar at 3:00 p.m. There were four of us ladies waiting for the cab for about an hour, but it didn't arrive. We had to arrange an alternative way to get home. Please do not charge me a cancellation fee as it was the driver's fault. The cab number was [redacted], and the driver's name is Ram. I kindly ask you to counsel the driver to avoid leaving ladies waiting for so long on the roadside. Thank you. Veena Arora.

Dear Uber, The ongoing issue of trips not updating promptly, preventing drivers from cashing out, is driving many drivers to exclusively use Lyft until the problem is resolved. This situation is causing frustration and financial difficulty for drivers who depend on accessing their earnings daily. Many drivers, like myself, work with both apps and find it easy to switch over to Lyft during these times. Lyft drivers have reported that they do not face the same challenges with delayed payments. This continuous problem is causing drivers to recommend Lyft to riders as well. Uber, you risk losing both drivers and riders to Lyft if this issue persists. Providing instant access to earnings is crucial for drivers who rely on this income daily. I have completed over 4,[redacted] trips for Uber and prefer to cash out daily. Waiting a week for payment is not feasible for many drivers. Please address this issue promptly to retain loyal drivers like myself who are considering shifting entirely to Lyft due to payment delays. Sincerely, Tiana S.

I'm having trouble obtaining a receipt for a ride I took from [redacted] S Shepard Dr, Houston, TX [redacted] to [redacted] Piney Creek Lane, Cedar Park, TX [redacted]. My name is Deborah Dahl, and the ride was ordered by Beverly McIlvane on 09/07/[redacted] at 9:30 am. I paid in cash, and I haven't received a receipt via email. I need the receipt for the victim compensation program due to an incident on vacation. Please assist me in getting this receipt as I've been unable to reach anyone. My email is [redacted], and thank you for your help.

We arranged for an Uber pickup at the airport specifying the location as "lower level arrivals pillar G in Austin, Texas." Upon his arrival, the driver messaged me to meet him upstairs at arrivals due to a purported busyness downstairs, which was not the case as departures is not meant for pickups. Despite explaining this over the phone, the driver rudely dismissed my concerns and abruptly ended the call with a flippant remark. Consequently, we had to opt for a more costly Lyft ride. The Uber driver drove a silver Dodge Journey with license plate HZL2978 in Austin, Texas. Despite being a frequent Uber user and typically understanding of unforeseen circumstances, this experience was exceptionally frustrating. I wish to ensure there are no charges incurred for this unsuccessful trip and express my dissatisfaction through a negative review, as I was unable to rate the driver due to his abrupt cancellation of our trip.

Today has been a tough day for me financially. I've been encountering the same issue repeatedly. I've tried calling support, signing out then back in, uninstalling and reinstalling the app, but the problem persists. When I arrive to pick up orders, the app says I'm in the wrong place even when I'm at the correct location. Even showing the order number to restaurant staff doesn't help. I've had to cancel five orders already, and the navigation keeps directing me to the wrong place. It's been frustrating; one cancellation even gave me an error message. I feel like I'm losing money by canceling orders and wasting gas on distant pickups with low payouts. I've reached out to support, but they couldn't assist me. I'm feeling really overwhelmed and upset.

I am trying to set up the Uber app on my new device. I am attempting to access my old account, but none of the passwords are working. I have provided Uber with my Gmail information and also attempted to use my Facebook account. During registration, I encounter an issue where it states that I have opted out of receiving text messages. It then prompts me to send "START," which leads to an error message stating "your phone is not monitored in our system" when I provide my phone number. How can I switch from not receiving messages to receiving them? I have spent nearly half a day stuck in this loop with no resolution. Please assist before I switch to Lyft. I have been a loyal Uber customer for a long time and would like to continue using the service.

Yesterday, I requested an Uber at the ASDA superstore. The driver asked abruptly, "WHERE ARE YOU?" even though I had pinned the location in the app. He then claimed he was on his way while not stopping his car to assist with loading my shopping. This was rude and unprofessional. The second driver I encountered today had a messy car and called to inquire about my destination before arriving, stating he only does local drives. This is frustrating as it wastes time and restricts options, unlike another driver who might be willing to go farther. It's important for drivers to be respectful and not assume passengers' destinations.

Since July this year, I have been trying to update my account status from Atlanta, Georgia to Huntsville, Alabama. I have tried using the apps to make the changes but have been unable to update my verification telephone number. As I no longer have access to my old number, I am unable to verify my information. Although I was previously suspended, that time period has passed, and I wish to resume driving in an area I am more familiar with - Huntsville, Alabama. I currently work as a driver for Delta Airlines and Lyft but would like to drive for UBER again. My previous account was under the email [redacted] and phone number [redacted]. Any help with resolving this issue promptly would be greatly appreciated. - Quinal J. Jr.

I serve as the Security Chairman of the Palms Country Club in Indio, CA. Recently, a driver with California license plate # 7NFY105 encountered an issue with our security at the gated entrance. Despite the guard's instructions to provide the destination information, the driver proceeded onto the property without complying. Unfortunately, this is not the first incident we've had with Uber drivers. As a community of [redacted] homes, we take security seriously and may need to take action to restrict access for Uber within our gates.

I am concerned that our minor daughter may be using Uber without permission, as there are numerous charges appearing on our American Express card. We have never used Uber, but we suspect she created an account on her phone using my husband's credit card. I want to verify if she is indeed responsible for these charges before addressing the issue with her. I have heard of another incident where a friend used a parent's credit card, which adds to my suspicions. I would appreciate a call on my cell at [redacted] to discuss this matter further. We have noticed at least 20 unknown Uber charges, and our main worry is not the money, but rather the unauthorized use of our card and the breach of rules concerning Uber usage for a minor. We are exploring all possibilities, including the involvement of her friends, and we need clarity to determine our next steps.

We have noticed unauthorized Uber charges on our credit card, and we suspect it might involve our minor daughter or her friends. We are hesitant to accuse her without evidence. Another parent mentioned a similar situation with a more sophisticated minor, which raises our concerns. We hope the charges are from a stranger to have them removed. If proven our daughter is responsible, we will address it accordingly. We are upset by the possibility and plan to take appropriate action. For further communication, please contact me at [redacted] or email me at [redacted] Thank you.

I received an email regarding my car insurance expiry. I responded to confirm the renewal, including Gap Insurance, and mentioned I haven't started driving yet. The renewal started on Sept. 16th. I previously informed you on 8/20 via chat about adding Gap insurance to my policy for the renewal, intending to start driving for Uber on 9/17. I am getting a smartphone this week to go through tips on using it and download the Uber app. Do you have record of my response to prevent any misunderstandings? Also, I noticed the chat routine seems to be unavailable; is there any update on this? Thank you for your assistance.

Hello, I am Lucy N., a frequent Uber rider. On August 17th around 5:30 PM EST, I took a ride with a driver named Abdull from #24 Newworth Street, Newark, New Jersey, to JFK. I left my phone charging in the vehicle. I am in urgent need of the driver's contact information to retrieve my phone. I arrived at JFK at approximately 6:45 PM. I appreciate your prompt assistance in resolving this matter as I am currently without my phone. Thank you.

Hello, I am having trouble ordering an Uber due to an outstanding balance of $12.23 on my account. The app mentions that my American Express card linked to the account has an expired date of 12/20, but the correct one is 10/22. Although I tried removing the old card, it keeps reappearing, resulting in three identical active cards on my profile. Could you kindly settle the balance using the card on file so that I may use Uber services again? I'm perplexed by the balance since I haven't utilized the account recently. Thank you.

I had a frustrating experience with Driver (NO) Support last night. I struggled for hours to log in as the facial recognition failed to match my selfie with the file picture, resulting in my account deactivation. I contacted support and after a 27-minute hold, I spoke with a representative named Warren who could not address the issue properly. It took me fifteen more minutes to escalate the call to a supervisor, Isia, who also couldn't resolve the problem. Eventually, she informed me that the Technical Team would work on it in 24 to 48 hours. This level of service is unacceptable. The representatives seemed clueless, just reading from a script. Warren insisted the problem was on my end, even after explaining it seven times. He even suggested I delete all apps and photos. This support approach is highly ineffective and frustrating.

I spent the whole evening struggling to get online with no assistance from Driver (NO) Support. When I tried to log in, I was asked for a selfie for facial recognition. Even though I took the picture, the system couldn't match it with my profile picture, resulting in my account being deactivated. After contacting support and waiting for 27 minutes, I spoke with a representative named "Warren" who couldn't grasp the issue and repeatedly referenced irrelevant scripts. Following a 15-minute wait, I was transferred to a supervisor named "Isia." Despite another 15 minutes of discussion, she admitted she couldn't assist and directed the issue to the Technical Team, leaving me waiting for a solution for 24 to 48 hours. Has anyone else experienced such poor service? Spending an hour and a half and enduring a 27-minute hold time was unacceptable. The lack of comprehension from the "driver (NO) support" staff was frustrating, as I had to explain my issue seven times before being understood. It's clear they are only capable of reading from scripts and struggle with English proficiency. Their suggestion to delete all apps and photos from my phone was unreasonable. Is this truly the level of support expected for "driver Support"?

While rushing to catch my ride, I approached a woman in a black car thinking she was my driver named Eliza. Despite her confirming, I realized she didn't match the photo on the app and had trouble communicating. This raised concerns about her identity and safety. I asked her to stop, but she struggled to confirm her name or destination. Even as I received calls and texts from the real Eliza, the confusion persisted. It's unsettling that I encountered such a situation with an Uber driver, given the potential risks involved. This experience highlights the importance of verifying driver details and ensuring a secure ride for passengers.

Dear Uber representatives, I am the mother of Kevin Gluck and the owner of Uber account [redacted]. I recently noticed some Uber charges on my credit card that I didn't recognize. Initially, I reported this as suspected fraud to Capital One Visa, but after my son clarified that they were his charges, I promptly withdrew the fraud claim. Capital One issued me a new credit card, and I informed them of the need to resolve the matter with Uber on August 10th. Despite Capital One emailing Uber three times to request reprocessing the charges, my son's account remains blocked as of August 29th. Kevin also reached out to Uber via email to try and resolve the issue. However, we are perplexed as to why Uber keeps asking him to add another form of payment when the account is still inaccessible. The previous Capital One credit card ended in [redacted], and the new one ends in [redacted]. As seen in the emails he sent below, Kevin has been unable to access his account to update the payment method, resulting in a complete block. We are eager to settle these charges and have Kevin's account reinstated, as he has always been a loyal and responsible customer. We have been diligently working with both Uber and Capital One for 45 days to resolve this issue. We are more than willing to pay the outstanding Uber charges and kindly request the reinstatement of Kevin Gluck's Uber account. Please assist us promptly, as Kevin has not breached any terms of service. Thank you for your attention to this matter. My contact number is [redacted], and I also have an Uber account.

Dear community, I've noticed that there have been multiple Uber charges on my PayPal account this week, which is designated for my sick father. I want to clarify that I only authorize Uber charges made from my current phone number, [redacted], through the Uber app. Any other charges or trips are not approved by me. My daughter briefly used her friend's phone, where an Uber app was installed and linked to my PayPal account. Even though her friend assured me the app was deactivated, I continue to see unauthorized charges this week, including this morning. I urge Uber to cease any trips not directly approved by me through my Uber app on my phone. I appreciate any urgent assistance you can provide in resolving this matter. Sincerely, Petrea N.

I recently had a concerning experience with an Uber ride. While on my way home, the driver received a pickup request far back in the city, even though I was just about 4 blocks from my destination. I requested the driver to detour, but he refused. As a result, I had to get off at the nearest corner in an unsafe area, where I found myself unable to safely walk home due to the freeway. I had to call another Uber after facing some unsettling encounters. I believe it was unreasonable for the app to make the driver go so far back when I was very close to my drop-off. I hope Uber can address this issue either by improving the app or providing better guidelines for its drivers. I value my loyalty to Uber but was left in a dangerous situation on this occasion.