Uber Customer Service Issues

As an Uber driver, I have been consistently driving without any issues. However, on August 30, [redacted], I suddenly found myself logged out of the UberDriver app, even though no one else has access to my phone. When I attempted to sign back in, I received a message stating that Uber does not recognize my email, despite using the app daily and receiving emails from them regularly since registering. This situation is causing me significant financial loss, and I am unsure if it is a technical glitch. I am eagerly awaiting your prompt assistance.

I had trouble using the app to schedule a ride in advance to the airport next week as advised. I was unable to locate the car/clock icon in the app on my iPhone 6 or new iPad. I mistakenly clicked on UberX, which ended up dispatching a driver to our location, resulting in a $7 cancellation fee. As retirees with limited experience using Uber, it was frustrating to be charged a fee due to a lack of clarity in the app. It would be more helpful if the app instructions matched the actual interface to avoid confusion and unexpected charges for users.

I want to express my frustration with the lack of customer service from UBER. Despite attempts to schedule a ride in advance for Labor Day, the information on the website was incorrect and contacting customer service was impossible. Even reaching out to GET HUMAN did not provide any helpful resolution. The experience felt like a hamster wheel with no real assistance. As a result, I discovered LYFT and will be using their services instead. Thank you for the wasted time and headache, UBER.

I recently noticed that Uber debited $[redacted].47 from my new debit card, which I have not used before. I am puzzled as to why this transaction occurred without my authorization. I am adamant about having this charge removed promptly. Despite this being related to a trip taken two weeks ago, the fare should have been around $20, not the excessive amount charged. The driver informed me of needing to travel to Huntington during the ride, but failed to complete my trip, leading to this incorrect charge to Huntington WV. The concerning aspect is the lack of customer service support available for immediate assistance. By examining the trip details, Uber can confirm the actual destination. The impact of this unauthorized charge has caused financial strain, affecting my rent payment and necessitating several calls to my bank to dispute the charge. Considering this, I am contemplating pursuing legal action through small claims court to recover the funds.

I had a recent unpleasant experience with an Uber driver named Jen on Thursday, September 6, [redacted], after 10 p.m. My pickup location was Fatz Cafe on Forest Drive in Columbia, South Carolina, and my drop-off was at [redacted] Shannon Springs Road, Columbia, South Carolina [redacted]. Upon entering Jen's car, the strong cigarette smell was overwhelming. I politely asked if she could spray some air freshener, which she did, but unfortunately, it only made the smell worse. I have severe allergies and breathing issues related to cigarette smoke. I believe that due to this unfortunate situation, I should not be charged for my ride.

Dear Uber Customer Service, I am Elizabeth "Lizzy" Press, a loyal Uber user since [redacted]. Unfortunately, my account has been disabled due to fraudulent activity on my bank account, resulting in an unauthorized $87 Uber charge to a location I have never been to. I rely on Uber as my main mode of transportation in Los Angeles, where I live without a car. I have $[redacted] in credit on my account and am eager to resolve this issue promptly. I am reaching out for assistance in reinstating my account. Please contact me at [redacted] or [redacted] Thank you for your attention to this matter. Best regards, Lizzy

I recently tried to access my Uber account after not using it for a year. I downloaded the app, entered my phone number, input the code sent to me via text, and then entered my email and credit card information. However, when I tried entering the first 6 digits of my credit card, it said the card was invalid. I attempted this process three times, resulting in a charge of $3, $1 for each attempt. I am frustrated by this situation as there is no phone number provided for support. I am unable to proceed with resolving the issue through the app due to the credit card error. Please address and resolve this matter promptly.

Hello, I am a partner and manager at a liquor store in Scotts Valley that often handles deliveries for events such as weddings. We frequently receive requests for small deliveries to homes, but due to our limited staff, it is not feasible for us to send employees out for such small orders. I reached out to Doorbelldiner.com, a delivery service for a liquor store in Monterey, but have not heard back about expanding their service to us. Therefore, I am considering partnering with Uber, a company with established infrastructure, to potentially enhance our delivery capabilities. We operate two liquor stores, one in Santa Cruz (www.usaveliquors.com) and one in Scotts Valley (Leo's Liquors), generating over $5 million in annual sales. Working with Uber could help us increase sales by facilitating deliveries. I am interested in knowing whether Uber is currently involved in similar services elsewhere or if they plan to expand into this industry soon. I believe partnering with Uber could be mutually beneficial, and I look forward to hearing more about their delivery capacity. Thank you. Best Regards, D.M.

I had booked an UberPool from Salt Lake Sector V, Airtel Mobility office to Ultadanga around 10:08 on the 7th of September, [redacted]. Unfortunately, the driver passed me without picking me up. When I contacted him and asked him to come to the pick-up point, he rudely insisted I meet him at SDF Building, claiming it was the pick-up point. I refused and asked him to come to me, but he began the journey without me. Despite my attempts, I couldn't reach customer care. I even contacted the police for assistance and followed their advice to file a complaint at the nearest station. When Uber's customer care called and heard my story, they recommended filing a complain against the driver. Due to this incident, I had to book another ride from Sector V Police Station to Ultadanga around 11:20. My elderly parents rely on me for necessary medicines, and usually, I'm home by 11:00. However, today, due to the driver's actions, I reached home around 12:40, leaving my parents waiting. I request the following: 1. Take serious action against the driver. 2. Update the ride as cancelled in the Uber app since I wasn't in the car. 3. Refund the fare. This experience was terrible and reflects poorly on Uber due to the driver's behavior.

I ordered a meal which included steak, onion rings, coleslaw, and dessert for delivery at 7:07 pm on Friday. Unfortunately, the food arrived after 8:30 pm, being driven around in an air-conditioned car by the driver due to a wrong address in the GPS. By the time it got to me, the steak and onion rings were too cold to eat and had to be thrown away. Consequently, I went to bed hungry and disappointed with the service provided. This experience cost me $26. I hope you will address this issue promptly and take necessary actions to prevent this from happening again. Thank you.

I recently made a purchase on Uber Eats but provided the incorrect address. Despite trying to contact the driver through text and calls to rectify the mistake, there was no response. The driver ended up delivering the order to the wrong address and claimed they had another client when contacted later. This resulted in the loss of my order. I had to reorder and now seek a refund for the initial order. The handling of these situations by the system is inadequate.

Good evening, I want to report an issue from my ride today. I used the app and saw that the driver was close by but then started driving in the opposite direction, circling around the Roosevelt Mall. I canceled the ride to avoid being charged and then got another ride. This time, the driver picked up two other passengers, and we went in the opposite direction of my destination. The driver seemed lost and was not heading towards my drop-off point. Eventually, I had to instruct them where to drop me off. This caused me to be late for work, as the bus I usually take arrived before I did. The service needs improvement to avoid such inconveniences. Thank you.

Hello, I left my iPhone in my Uber. I've followed the steps on your Help page, but when I receive the automated call to get my driver's phone number, it requests my phone number and then indicates it is blocked or not valid/not associated with my account. I am unable to access my driver's contact information. Additionally, I can't log into my account on my laptop due to the SMS code being sent as the second verification step. I am requesting assistance as this situation is frustrating. Please contact me via email at [redacted] or reach out to my friend at [redacted]. Thank you.

I recently booked a trip from Cincinnati airport to Carrollton with an estimated arrival time of 7:37 pm. Unfortunately, due to unforeseen circumstances, I did not reach my destination until 1:23 am. We encountered a significant delay on highway 71 caused by a fatal accident. Then, when the traffic finally cleared, my Uber driver's car wouldn't start in the left lane during heavy rain. This left us in a dangerous situation as we were unable to activate the amber lights to warn oncoming traffic. We had to flee the vehicle to safety on the grass median to avoid being hit. Thankfully, with the assistance of the police and a tow truck, we were able to resolve the issue at the next exit. Given the ordeal, I believe a refund for this trip would be appropriate. Thank you.

In the past two days, I've used Uber three times, but I noticed I was charged five times, including a cancellation fee from the driver. On Friday, I took a carpool ride and agreed to pay $3.68. When I requested a ride back home for the same distance, after waiting for about 40 minutes on the street in Compton at 8:00 PM, the ride got cancelled. I had to request another Uber, and I ended up being charged two times - $9.11 and $10.11. The next day, the Uber I requested never arrived, and I was charged a $5.00 cancellation fee. Despite waiting for the driver at a street corner, he didn't show up. For my second ride request to Union Station, although it was a carpool ride, the driver decided to pick up additional passengers along the way (three passengers in total), and I was charged $15.50. I would like this situation to be investigated.

I reserved a car from Haji Ali to Mira Road with a driver named Ganesh who confirmed it after 3 PM. Due to traffic limitations, he requested me to walk a short distance two times, which was challenging as I was with my family and had recent health concerns. Unfortunately, after the walk, I found that Ganesh had canceled the booking. It seems UBER allows drivers to cancel without consequences. Then another driver named Yusuf picked up the ride, and everything went smoothly with him. If necessary, please address this issue to avoid negative experiences like this in the future, or I'll consider switching to OLA instead.

I am Leslie Brown residing at [redacted] Horse Pond Road, CT. On 9/5, I arranged for an Uber to transport my friend to Middletown, CT. We received driver details and an estimated fare. Despite providing clear instructions and my contact number, the driver initially couldn't locate the correct address. After contacting him, the ride was completed successfully. However, I have noticed that my card ending in [redacted] was billed twice on consecutive days. The first charge was $32.84, followed by another charge of $17.55 the next day. I seek clarification on these double charges and request prompt resolution. Thank you, Leslie Brown.

Dear Uber Team, I have sent multiple messages alerting you to the fraudulent nature of the transactions processed without considering my perspective as a client. I provided evidence such as photos and details like wearing my work uniform to illustrate the fraudulent activity. Two unauthorized charges were made: $8.58 on my debit card from Chase ([redacted]) and $80 on my Capital One credit card (5[redacted] [redacted]). Please thoroughly investigate and resolve this matter, as you have successfully done in similar fraud cases in the past. I urge you to carefully review the correspondence and acknowledge that I have consistently maintained my position. I eagerly await a prompt and satisfactory resolution, including compensation for the inconvenience in the form of a gift card. Sincerely, Laura Gonzalez

Subject: Notification of New Device Sign-In for Your Uber Account Good day, I am contacting you from Uber regarding a recent sign-in to your account from a new device. Please take a moment to review the login details provided below. Date & Time of Login: Sep 8, [redacted], 8:15:29 AM PDT Login Country: United Kingdom Login City: London Type of Device: Safari IP Address: 2.[redacted].[redacted].[redacted] If you recognize this activity, no further action is required. However, if you do not recognize this sign-in, please follow the enclosed link to secure your account. Thank you for your attention to this matter. Warm regards, Paul

I recently registered as an Uber Eats driver using a new email address. I successfully submitted all required documents such as my license, social security number, and phone number. However, my vehicle insurance keeps getting rejected. It appears that my Non-Owner Policy might be the issue, as it lacks vehicle-specific information. The automated system's lack of clarity is making it difficult to pinpoint the exact problem. Despite receiving numerous emails and texts prompting me to resubmit the insurance form, I have been unable to connect with a human representative at Uber after spending an hour trying. I am feeling quite frustrated at this point.