Uber Customer Service Issues

My daughter is having trouble adding a new credit card to her account while at college. Every time she tries, she receives an error message saying "oops, something went wrong." Despite deleting her account and starting over, the app leads her back to the same deleted account. Although she has removed all credit card information, she still encounters the same error when trying to add a new card. I attempted to set up family sharing from my account, but it also did not work. My daughter's account details are: - Account: [redacted] - Email: [redacted] I, too, tried to set up family sharing from my account, but it was unsuccessful for her as well. My account is functioning correctly. My account details are: - Account: [redacted] - Email: [redacted] Any assistance with this matter, preferably from a live representative, would be greatly appreciated. Thank you.

I took an Uber today, and the driver's phone number is [redacted]. She drives a silver or grey Juke. I requested a ride that was just 3 minutes away to pick up my car at the shop. I waited for about 15-20 minutes, but the driver did not move from her location. Despite calling and texting her twice, I received no response. I had to cancel the ride and order another Uber. However, I was charged $6 for the cancelled ride. I believe a refund is justified as the driver failed to provide the service after accepting the job. I hope for a prompt resolution as I value using your services. Thank you for your attention to this matter. - B. Rollins

Yesterday, I took an Uber from Ft. Lauderdale to Hollywood, Florida. Unfortunately, I left my iPad in the car. I contacted the driver immediately after I realized it, but despite promising to return it, he hasn't. The battery is running low, and I've been monitoring it using Apple's Find My iPhone app. Uber has stopped assisting me, so I'm left unsure of what to do next. While I understand the driver may not be responsible for items left in the car, I believe that taking my iPad without returning it isn't right. He even acknowledged having it in his possession. I just want my iPad back and functioning properly. I'm contemplating contacting the authorities tomorrow to address this situation.

I received a message from Doug at RideSharingDriver.com regarding passing the background check for Uber driving. Doug emphasized the importance of passing the background check and annual driving record check for both new and existing drivers. He mentioned the criteria and the screening process, including tips on improving driving records to increase acceptance chances. It seems passing these checks is crucial to driving for Uber, but Doug did not explicitly state whether I passed or not. If anyone has clarity on this matter or similar experiences, I would appreciate hearing about them.

I have recently downloaded the Uber app and received an invite code. However, I encountered a computer error while trying to proceed further. When I open the app, it automatically tries to set up a ride for the current moment instead of allowing me to schedule a ride for the future. I just relocated from Nebraska to Charlotte, NC, and moved into a new apartment. I will need transportation to my new job starting on Tuesday, as I am visually impaired and unable to drive myself. I have a coupon code for my first ride and I am interested in potentially using Uber Pool to save money on my daily commute. Could someone guide me on how to schedule a ride in advance rather than for immediate use? I am feeling overwhelmed and any assistance would be greatly appreciated.

On August 30th, [redacted], at 2:04 am Mountain Standard Time in Calgary, Alberta, I rode with an existing Uber rider, Bryce Fletcher. The Uber driver's name was Shakeel, driving a Honda Civic with the driver ID or license L63919. I accidentally left my black LG6 phone in the car with the ringer on silent. As I only began using Uber on September 1st, I can't contact the driver through the app. I have visited the Uber Greenlight Office in Calgary, sharing my details. I am hoping the driver can get in touch regarding my lost phone. There are important family photos on it that I don't want to lose. I am willing to offer a reward for its return. Feel free to email me for more information.

Yesterday, on September 2, [redacted], I requested an Uber ride from my home at [redacted] Sutter Avenue, Brooklyn, NY to Aldi's at Gateway Center in Brooklyn. The request was made outside my home. Uber texted me that they couldn't find a driver, so I followed instructions to cancel and request a new ride. After doing this, I noticed a $5.00 cancellation fee deducted from my account. I believe this is unfair as I only canceled based on Uber's guidance. I kindly request a refund of the $5.00 promptly. This practice seems unjust. Please return my money. Thank you, T. J. Email: [redacted] Phone: [redacted]

I lost my iPhone X (10) in an UBER X car in Bucharest, Romania. The incident occurred on September 3rd at 9:34pm when Senel was the driver. The pickup was at Soseaus Berceni, Bucuresti [redacted], and the drop off was at Aleea Ornamentului, Bucheresti. The trip was 1.1 km. I am in California coordinating with Claudia Lankford who was the rider. Her email associated with the account is [redacted], and the phone number on the account is +1 [redacted]. I would appreciate it if the phone could be returned to her. I can provide you with her exact address if needed. In Romania, she can be reached at the landline +40 2[redacted]6. Kindly inform me if you have found the phone and how I can connect you with Claudia for the return.

Hello, My name is Daniel P. My phone number is [redacted]. Earlier today, as I tried to log into my Uber account, I received a message stating that my account had been disabled. No reason was provided, but following some online research, I discovered suggestions of potential credit card payment or security issues. Upon contacting Uber for assistance in reactivating my account, I was informed that my account had violated their Terms of Use, resulting in a ban from using Uber. I am perplexed by this as I have always maintained a positive interaction with Uber drivers and have had enjoyable experiences during my rides. I used Uber on September 1st and multiple times on August 31st, all with great service. Additionally, I ordered Uber Eats on September 2nd and the food delivery was satisfactory. There have been no issues with logging into my account or concerns raised by my credit card companies. I am uncertain why I have been banned and would like the opportunity to continue using Uber, as I appreciate their services. I would be grateful to receive a response regarding this matter. Thank you!

While driving in San Mateo today at Bridgepoint Center, I noticed an Uber/Lyft driver picking up a young Asian passenger. A sticker on the rear left side of the car caught my attention. It featured a small automatic weapon and a human skull. Despite not capturing the license plate, I felt uneasy about the imagery on a vehicle meant to transport passengers of various backgrounds. The car, driven by a middle-aged man, was white. I wanted to bring this to your attention for awareness. Thank you. - Carrie

After a ten-hour bus ride, my wife and I requested an UberX at Ashland & Roosevelt. The driver arrived at 8:40 p.m. and took us to [redacted] N Noble St, but instead of going there, he mentioned he had a Uber Eats delivery to make at a McDonald's on 22nd St. We waited for about 10 minutes while the driver sorted out the wrong food order. We ended up driving to 21st & California to drop off the food before finally heading to our intended destination. I'm unhappy with this experience as I didn't expect to be part of a food delivery trip. I'd appreciate a call from your company to address this issue promptly and I hope not to be charged for the unnecessary detour. Please contact me at 1-[redacted] or via email at [redacted]

I recently took an Uber X ride to [redacted] N Noble St. After a long bus journey, the driver arrived at 8:40 p.m. However, he initially went the wrong way as he had an Uber Eats pickup. He stopped at McDonald's on 22nd Street to collect the order, only to find out it was incorrect, leading to a delay of around 10 to 15 minutes. With me and my wife in the car, we had to go to 21st & California to deliver the correct order before heading to our destination, arriving around 9:30 p.m. to 9:40 p.m. I kindly request someone from Uber to contact me at 1-[redacted] or email me at [redacted] I am not willing to pay for this ride due to the inconveniences faced. I hope to avoid unnecessary detours in the future, especially when the destination is only 8 minutes away.

The driver canceled without calling, and wrongly charged INR [redacted]. Is this a monopoly? On Clean 38 [redacted], I booked an Uber from Eidgah to Adarshnagar for a ride from 11:45 pm to 12:45 am, but the driver never showed up despite three transfers. None of the three drivers gave a satisfactory response. Eventually, the last driver canceled, putting the cancellation charge on me. This is unjust. Pressing customer issues arose, causing a waste of time and money charged to the customer. In another case on [redacted], I booked a car for a 40-minute ride at 11:00 pm, but the driver canceled upon arrival at 12:00 am, charging me. This isn't right. Calls to customer care go unanswered, so please respond via email. Otherwise, legal action will be pursued in consumer court. Thank you.

I had an appointment at 8:30 am Mountain Time today and I booked an UBER for 7:45 am to ensure I arrived early. Despite encountering traffic, I arrived at my destination by 8:24 to 8:26 am, only because I had to redirect the driver to avoid being late for my important appointment. While the driver was somewhat patient, the situation was tense as I needed to reach my destination on time. Although I told him he could rate me poorly for the inconvenience, I believe I had no choice but to prioritize my appointment. Thank you.

I am a resident of Lakewood, NJ, and I am seeking the location of the nearest Uber office for an in-person visit. I have been registered as a driver for a year and I am eager to start driving. I provided my social security number for a background check and would appreciate an update on my driving eligibility. Additionally, I am interested in accessing statistics to make informed decisions about driving, such as popular locations and peak hours. I have more inquiries and would like to schedule a meeting with a representative. I heard about a new office in either Point Pleasant or Toms River, which would be more convenient for me than traveling over 50 miles to Secaucus. I appreciate any assistance. Best regards, M. Cohen.

Greetings Uber, After reviewing all the emails I have received from you, I cannot believe that my case regarding the incident on the ride on April 13 with driver Luis has still not been resolved. You are aware it was a fraud because the photos were taken with fraudulent intent. Solving this mechanically without considering my side and evidence (work schedule) is disappointing. On April 14, I spoke with an Uber employee on the phone, explaining it was a fraud as I do not consume alcohol, did not dirty the car, the ride was only 11 minutes long. Failing to conduct a thorough investigation reflects poorly on your service. It shouldn't be my concern if you paid a dishonest driver (Luis) for photos intended to harm the customer. What matters more to you, a driver or a customer? Additionally, two different cards were used, a debit card for the regular trip and another card was charged for the fraudulent vomit claim. If you review all my messages and the timing, they were sent immediately after the incident. I ask you to reinstate my service. I have been patient, and I hope you resolve this case through other means. Please understand, it was a fraud orchestrated by that Cuban-born driver.

Upon reviewing the messages you sent, it appears that a more thorough investigation was needed. It seems like the fake photos were the only thing considered, and the issue was resolved mechanically without considering the evidence I provided (work schedule). Moreover, the trip was short, and there was no alcohol consumption, vomiting, or soiling of the car on my part. Two debit cards and one credit card were used, with a charge of $8.58 on one and a fraudulent $80 cleaning charge on the other.

I would like to report an incident involving a reckless driver. Today, while traveling westbound on Route 14 at around 65 miles per hour, I had a driver from your company pull out from Cuba Rd directly in front of me. This caused me to swerve off the road into the grassy median, narrowly avoiding oncoming traffic. Despite this, the driver didn't stop or pull over, and when confronted further down the road, she disregarded my concern for safety, stating that I was driving too fast and showing no regard for my well-being or the condition of my vehicle. I followed her to her pick-up location on Primrose in FRG to note her license plate and check my vehicle for any damage. The attitude displayed by both the driver and her passenger was concerning. My next course of action will be to contact the local police department to report this incident. The driver was operating a black Chevy Impala with license plate number AN29060. I hope to receive a response regarding this matter soon. -Mike W.

I recently added Faye Mason as a family member, but she is unable to access rides due to an alleged outstanding balance, even though my account has sufficient funds and the bank confirmed no issues. After adding a new credit card, Faye received a message that the American Express card was invalid, which is not the case. I'm also having trouble accessing my account as it claims my email is invalid and won't allow me to change my password. It's possible that there's a link to an old email account, despite receiving Uber emails on multiple addresses. I'm frustrated with the lack of real person support to address these issues. If they persist, I'm considering switching to Lyft.

Hello, I lost my card holder today at 3:20 pm in a Honda Accord with the plate number 7YPU143 during a trip to Chinatown City College. The card holder contained my bank card, insurance card, and lip liner. I managed to reach out to the driver, but there may have been a communication issue as I am unsure if he understood me fully before the call possibly dropped. Despite not receiving a callback, I am uncertain if he has found my items. I am considering involving a Chinese friend to assist with communication. Retrieving my card holder is crucial as it had several irreplaceable cards. Thank you for any help provided. Regards, Ayali.