My Uber account was compromised and used by another individual likely overseas. The ch...

GetHuman-adetunji's customer service issue with Uber from August 2018

Help with my Uber issue
The issue in GetHuman-adetunji's own words
My Uber account was compromised and used by another individual likely overseas. The charge was to an old Amex card and I have discussed this with Amex.*I keep getting this email from Uber Business (*****@***.com) about failed payments on a daily basis. Cannot find an avenue to ask Uber about the ride etc:****Failed Payment on Your Account*We're having trouble billing the credit card on file for your business account. We recommend contacting your credit card company to make sure they haven't flagged the card for irregular activity. You can also add a second card in the Billing section and make it your active card. Employees will be not be able to bill trips to your account until the outstanding balance is settled.*ADD CREDIT CARD* * ** *Help*Uber B.V. *Mr. Treublaan ****** DP Amsterdam*Privacy *Terms***Kindly assist,**Thanks,**Adetunji
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Uber

Customer service issue
Reported by GetHuman-adetunji
Aug 24th, 2018 - 4 mons ago
I have an issue with Uber too
Fixed
Seen by 5 customers so far
Similar issue to 11998 others
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GetHuman-adetunji started working on this issue
Aug 24th 4:18pm
GetHuman-adetunji indicated the issue is not fixed yet.
Aug 26th 3:19am
GetHuman-adetunji indicated the issue is not fixed yet.
Aug 26th 3:21am
GetHuman-adetunji indicated the issue is not fixed yet.
Aug 28th 10:40pm