I have noticed that in the past few weeks, I am unable to find an uber pool on my commu...

GetHuman-mystax's customer service issue with Uber from August 2018

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The issue in GetHuman-mystax's own words
I have noticed that in the past few weeks, I am unable to find an uber pool on my commute home (only UBER X and UBER VIP). I used to regularly take a pool home from Manhattan to Brooklyn as prices have not been bad. However now I noticed I no longer have the option. I have already emailed uber support multiple times but they seem to be giving me the same robotic answer that I can check if pool is supported in my city (I live in NYC for godsake, one of their largest markets. and have already stated I used to regularly take pool but it seems to not be available anymore. Surprisingly when I am in Brooklyn and check the app, I magically have the pool option back. It seems to me they don't want me to use pool from Manhattan to Brooklyn as it is not cost effective to THEM.
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Uber

Customer service issue
Reported by GetHuman-mystax
Aug 8th, 2018 - a yr ago
I have an issue with Uber too
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Seen by 3 customers so far
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GetHuman-mystax started working on this issue
Aug 8th, 2018 10:28pm