I am a first time Uber user. My car is being repaired and I have seen your commercials...

GetHuman866846's customer service issue with Uber from July 2018

Help with my Uber issue
The issue in GetHuman866846's own words
I am a first time Uber user. My car is being repaired and I have seen your commercials and I thought I would do a new thing. I got the app and set an appointment to be picked up at **:** am. I did that at *:**am so ... everything seemed good. I canceled that in case my car happened to be fixed and tried to do it again at **:**am. It was not the same experience. I was not able to indicate the time and cars started coming for every attempt. Finally one driver said to me just call when you are ready. I did call after I was outside at the pick up point and I got to work on time after a great amount of stress. I do not want to be responsible for any fees changed to my account other than for the trip that I took with this service. Even though this was way too much stree and inconvenience for what actually happened. I would simply ask that I not be charged for any fees that happened due to the confusion of your service, please and thank you for your time and patience.

GetHuman866846 did not yet indicate what Uber should do to make this right.

How GetHuman866846 fixed the problem
I reviewed my trips...and the record is included at the top left
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Uber

Customer service issue
Reported by GetHuman866846
Jul 10th, 2018 - 4 years ago
Fixed
GetHuman866846 shared how to fix
Seen by 7 customers so far
Similar issue to 7576 others
0 customers following this
Items needed
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Timeline

GetHuman866846 started working on this issue
Jul 10th, 2018 4:20pm
GetHuman866846 indicated the issue is not fixed yet.
Jul 12th, 2018 1:19pm
GetHuman866846 shared this issue with others over email
Jul 12th, 2018 1:20pm
GetHuman866846 indicated the issue is not fixed yet.
Jul 12th, 2018 1:23pm
GetHuman866846 confirmed the issue is fixed. Hooray!
Jul 12th, 2018 10:47pm
GetHuman866846 confirmed the issue is fixed. Hooray!
Jul 13th, 2018 6:45pm

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