I was charged a $** fee for cleaning. The whole experience was bad. We waited at the pi...

GetHuman-paige_sh's customer service issue with Uber from July 2018

9 views | 7325 similar | 0 following
Help with my Uber issue
First: share to improve GetHuman-paige_sh's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-paige_sh's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-paige_sh will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-paige_sh can let us know if they help or not.
The issue in GetHuman-paige_sh's own words
I was charged a $** fee for cleaning. The whole experience was bad. We waited at the pick-up spot for quite some time and we eventually got a hold of the driver. There was a huge language barrier between the driver and I. She couldn't explain where she was, so we began walking around and looking in other parking lots. We spotted her in the distance and saw her begin to drive away without calling us. We then started to chase after the vehicle. She was rude and could't speak English. We were courteous and laid towels on the seats as we were coming from the beach. The entire experience was terrible. Being a former Uber driver and being treated like this was unacceptable. This situation needs to be resolved, at this point I do not want to ride with Uber or even recommend it!

GetHuman-paige_sh did not yet indicate what Uber should do to make this right.

How GetHuman-paige_sh fixed the problem

We are waiting for GetHuman-paige_sh to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-paige_sh fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-paige_sh
Jul 7th, 2018 - 5 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 7325 others
0 customers following this
Items needed
Email address
Phone number
Full name


GetHuman-paige_sh started working on this issue
Jul 7th, 2018 2:52am

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians