I was charged a $** fee for cleaning. The whole experience was bad. We waited at the pi...

GetHuman-paige_sh's customer service issue with Uber from July 2018

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The issue in GetHuman-paige_sh's own words
I was charged a $** fee for cleaning. The whole experience was bad. We waited at the pick-up spot for quite some time and we eventually got a hold of the driver. There was a huge language barrier between the driver and I. She couldn't explain where she was, so we began walking around and looking in other parking lots. We spotted her in the distance and saw her begin to drive away without calling us. We then started to chase after the vehicle. She was rude and could't speak English. We were courteous and laid towels on the seats as we were coming from the beach. The entire experience was terrible. Being a former Uber driver and being treated like this was unacceptable. This situation needs to be resolved, at this point I do not want to ride with Uber or even recommend it!

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Uber

Customer service issue
Reported by GetHuman-paige_sh
Jul 7th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 7325 others
0 customers following this
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GetHuman-paige_sh started working on this issue
Jul 7th, 2018 2:52am