Good afternoon. I recently used uber (June **) and had the most horrible experience. *I...

GetHuman-mnathans's customer service issue with Uber from June 2018

5 views | 6711 similar | 0 following
Help with my Uber issue
First: share to improve GetHuman-mnathans's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mnathans's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mnathans will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mnathans can let us know if they help or not.
Before contacting them, items GetHuman-mnathans may need:
Email address, Phone number, and Full name
The issue in GetHuman-mnathans's own words
Good afternoon. I recently used uber (June **) and had the most horrible experience. *I scheduled the drive in advance (*:**pm pick up) so I would be able to attend one of my close friend's wedding with time to spare (arrival at church would be *:** with a *:** start time). My driver made numerous wrong turns, making my arrival time closer and closer to the start of the wedding. He eventually got on the wrong highway, which made the arrival time past *:**. Knowing I was now running late to the wedding, he disregarded safety cones and went into a street that was closed off by police, which in turn got him pulled over and ticketed, making me extremely late for the wedding (missing the beginning part of the ceremony and without a seat). This is not acceptable. *My boyfriend wrote a complaint yesterday and I received a small discount, but I want a complete refund. I will not accept paying over $** for a ride that not only made me late for a memorable day in my friends lives, but put my safety at risk by blatently disregarding police and cones. I use uber multiple times a week, sometimes multiple times a day, because of its reliability, but this experience proved otherwise. I am highly disappointed, and will take my business elsewhere if I am not refunded.

GetHuman-mnathans did not yet indicate what Uber should do to make this right.

How GetHuman-mnathans fixed the problem

We are waiting for GetHuman-mnathans to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mnathans fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-mnathans
Jun 30th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 6711 others
0 customers following this

Timeline

GetHuman-mnathans started working on this issue
Jun 30th, 2018 3:18pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies