Requested an Uber pool from San Francisco, CA to Foster City, CA. The Total cost was...

GetHuman-colsonjw's customer service issue with Uber from July 2018

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Help with my Uber issue
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The issue in GetHuman-colsonjw's own words
Requested an Uber pool from San Francisco, CA to Foster City, CA. The Total cost was **.**. When the other passesnger in the Uber pool was brought to their destination, ending their ride, my ride was also ended. Checking my bank statement I realized I was charged the original amount, $**.** which should have got me to Foster City, CA. **Then running behind schedule, I exited the Uber pool and requested a personal Uber to get me to my destination in Foster City, CA from Brisbane, CA, where the other passesnger has ended thier trip and where I was then located. The cost of this new trip was $**.**, roughly the same cost as what the first trip was. **My problem, I’ve paid double the cost and spent twice as long to get to my destination (work) which I am now late for. I spend a lot of money on Uber. I would like to be reembust for both these amounts immediately. I not only spent this money unnecessarily becuase of an error on Uber’s part, but I’ve lost a value higher in dollars due to missing time at my job. **I would like this resolved. **Thank you for your time, **Colson Warren

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Uber

Customer service issue
Reported by GetHuman-colsonjw
Jul 5th, 2018 - 5 years ago
Fixed
Seen by 25 customers so far
Similar issue to 7177 others
0 customers following this
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GetHuman-colsonjw started working on this issue
Jul 5th, 2018 4:09pm
GetHuman-colsonjw indicated the issue is not fixed yet.
Jul 6th, 2018 3:58am
GetHuman-colsonjw indicated the issue is not fixed yet.
Jul 6th, 2018 3:59am

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