Compromised Account

GetHuman-vstepps's customer service issue with Uber from June 2018

Help with my Uber issue
The issue in GetHuman-vstepps's own words
Mind my own business. ... I’m not certain if I have an issue, but all day I’ve been getting text messages from a phone number (***-***-****) which state “**** is you Uber code.” This started at **:**am PST and since then, I’ve received ** of them.*I am not using the Uber app (in fact I tried deleting it as a possible fix but that didn’t help) and I’m concerned that my account is compromised. I haven’t been able to reach anyone and the number the texts are coming from doesn’t receive incoming calls.
Not only are the frequent pings from Uber extremely annoying, but now I’ve wasted hours of my time trying to resolve this and I’m seriously stressed out about the status of my account.
I need someone to contact me and let me know what steps have been taken to protect me and my information asap.
Frankly, after this, I don’t want to be a customer any more. A company that can’t be bothered to interface directly with their customers isn’t a company with whom I want to have a relationship!
I found a possible resolution On the gethuman.com site* another person who had this issue replied “STOP” to the texts. I tried this and got an auto-response saying that Uber SMS messages had been disabled. However, I received two new texts minutes after doing this. I’ve tried stopping the texts again, but even if this works, I don’t have any idea whether I’ve been charged for rides I didn’t order or take.
I have an issue with Uber too
How GetHuman-vstepps fixed the problem
We are waiting for GetHuman-vstepps to fix the problem and share the solution with the rest of us customers.
Please help with my Uber issue
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid

Uber

NONE
Customer service issue
Reported by GetHuman-vstepps
Jun 13th, 2018 - 9 mons ago
I have an issue with Uber too
Fixed
Seen by 16 customers so far
Similar issue to 4777 others
0 customers following this
Items needed
Email address
Phone number
Full name
Timeline
GetHuman-vstepps started working on this issue
Jun 13th, 2018 4:04am
GetHuman-vstepps indicated the issue is not fixed yet.
Jun 20th, 2018 1:19am