Amex platinum card holder- double charged- can’t use Uber until this is corrected
GetHuman752862's customer service issue with Uber from June 2018
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On May**, **** I notified Uber that I had been double billed for a January **, **** Uber ride from the Port of Miami to our home in Weston, Florida. The price was established as $**.**. That was our only Uber ride that day. However, we were billed a second time that day for an additional $**.**. We had no second Uber trip that day and the second charge was incorrectly made against my credit card. I emailed all the information Uber required concerning my account that was asked for, and received a response the next morning from a member of your staff named Michael Angelo F., stating that Uber will trace the amount I mentioned before providing possible refunds or adjustments. Three weeks have gone by and I have not heard from Uber regarding this matter. Until it's resolved, I cannot use Uber and am forced to use a different service. I would like to come back to Uber, and request your help in promptly resolving this issue. Surely in the past three weeks there was enough time to research my account and find the January **, **** double billing.**Monroe Mitchel
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