Amex platinum card holder- double charged- can’t use Uber until this is corrected

GetHuman752862's customer service issue with Uber from June 2018

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The issue in GetHuman752862's own words
On May**, **** I notified Uber that I had been double billed for a January **, **** Uber ride from the Port of Miami to our home in Weston, Florida. The price was established as $**.**. That was our only Uber ride that day. However, we were billed a second time that day for an additional $**.**. We had no second Uber trip that day and the second charge was incorrectly made against my credit card. I emailed all the information Uber required concerning my account that was asked for, and received a response the next morning from a member of your staff named Michael Angelo F., stating that Uber will trace the amount I mentioned before providing possible refunds or adjustments. Three weeks have gone by and I have not heard from Uber regarding this matter. Until it's resolved, I cannot use Uber and am forced to use a different service. I would like to come back to Uber, and request your help in promptly resolving this issue. Surely in the past three weeks there was enough time to research my account and find the January **, **** double billing.**Monroe Mitchel

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Uber

Customer service issue
Reported by GetHuman752862
Jun 5th, 2018 - 2 years ago
Fixed
Seen by 16 customers so far
Similar issue to 647 others
0 customers following this
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Timeline

GetHuman752862 started working on this issue
Jun 5th, 2018 5:41pm
GetHuman752862 indicated the issue is not fixed yet.
Jun 5th, 2018 6:51pm
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Jun 5th, 2018 6:52pm
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Jun 5th, 2018 6:55pm
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Jun 5th, 2018 6:55pm
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Jun 5th, 2018 10:50pm
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Jun 6th, 2018 7:07pm
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Jun 16th, 2018 2:33pm
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Jun 16th, 2018 2:34pm
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Jun 16th, 2018 2:36pm