Hello, *I was charged a cleaning fee of $*** for a ride I took home with my partner, fr...

GetHuman702942's customer service issue with Uber from May 2018

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Hello, *I was charged a cleaning fee of $*** for a ride I took home with my partner, from a dinner party on Friday May **th. Myself and my spouse in no way left bodily fluids or trash or any other substance in our driver’s car. I want this fixed and I want my money back or I will take further action. The driver cannot even prove her car was dirty before, during, or after our ride. She was picking up more riders then just us. I had a full out conversation with her and she stated that she would be working and picking up more passengers throughout the night to help take care of her grandchild. During the conversation she did make a durogtory remark about us (two women) being a couple. It was rude and hurtful. We ignored it at the time, I don’t know if this is why she is trying to charge us falsely. However, I am starting to think this is why she is trying to charge us extra due to her homophobia. The pictures she provided were not time stamped in any way, her seats could have been from her grandchild or other riders after she dropped us off for all we know. The pictures are very clear that a ** minute ride home from a downtown dinner party would not have left her car seats with water*dirty stains. But we did not leave her car dirty! **Thank you in advance for clearing up this issue and returning our money.
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Customer service issue
Reported by GetHuman702942
May 21st, 2018 - 8 mons ago
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GetHuman702942 started working on this issue
May 21st, 2018 12:15am
GetHuman702942 confirmed the issue is fixed. Hooray!
May 21st, 2018 1:30am