USAA Customer FAQ

To access your account information including your savings account with USAA, you will need to log in to your account. Visit the USAA website or open the USAA mobile app and enter your Online ID and Password in the respective fields. If you have forgotten your login details, click "Forgot ID" or "Forgot Password" and follow the prompts. Once logged in, you'll find the account summary where you can see your savings account and other accounts you have with USAA. Remember to keep your login details secure at all times.

We're sorry to hear about delays with customer service. To file a complaint, log into your USAA account online or through the mobile app. From there, navigate to the "Help" section or to the "Contact Us" section. You will have a chance to comment and describe your situation there. Please provide as many details as possible for the complaint to be resolved effectively. Remember to be respectful and clear on the issues you faced. The USAA team takes customer feedback very seriously and will do their best to address and resolve your concerns.

When traveling internationally, it's generally a good idea to bring your USAA credit card for emergencies or unexpected purchases. Before you leave, notify USAA of your travel plans to prevent any interruption in card usage due to suspected fraudulent activity. You can add travel notifications in the USAA mobile app or online. Remember, your USAA credit card might charge foreign transaction fees, so consider using it sparingly. But rest assured, your USAA card comes with zero liability for unauthorized charges, so if your card is lost or stolen, you are protected. Enjoy your travels and be rest assured, USAA is there to support you if you need it.