My name is David Rachel, USAA * *********, I have a recent home owner's claim for a roo...

GetHuman1467494's customer service issue with USAA from November 2018

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The issue in GetHuman1467494's own words
My name is David Rachel, USAA * *********, I have a recent home owner's claim for a roof replacement and have gotten the initial payment but the final payment has no been received, even though the roofing company sent the required information over * weeks ago. They have called and gotten no help. We have sold this house and I talked to a representative about cancelling the rental property insurance and he told me he would inform the appropriate claims person to get in touch with us about the recoverable depreciation payment. When can I expect payment?
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USAA

Customer service issue
Reported by GetHuman1467494
Nov 1st, 2018 - 2 mons ago
I have an issue with USAA too
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Seen by 3 customers so far
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Timeline
GetHuman1467494 started working on this issue
Nov 1st 10:16pm