Tried to call & talk to customer service about our Hail claim on Home owners policy,was...

GetHuman-joyceton's customer service issue with USAA from October 2018

3 views
 | 
556 similar
 | 
0 following
Help with my USAA issue
First: share to improve GetHuman-joyceton's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-joyceton to get a USAA rep on the line!
Always use the GetHuman Phone tocall USAA. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-joyceton may need:
Name, Account number, Phone number on account, Email address, and Billing address
The issue in GetHuman-joyceton's own words
Tried to call & talk to customer service about our Hail claim on Home owners policy,was told to busy w*hurricane damage. Our clm * is *********-* .Hail damage on ********. Was told by * roofer contractors that roof could not repaired. USAA is only willing to repair,I have a problem with this since ** houses have had their insurance co.'s replace their roof in our subdivision due to this hail damage & * others are pending review & homes our older than ours. Also we have a deductible of $*,***.** yet $*,***.** has been deducted , once on ********** & again ON *********. How do we request an additional *** daysto extent deadline of ********** to recover depreciation for claim. I await your reply by e-mail. Joyce Santoro **** Greenleaf Ct Bartlett,il ******I must state we our very disappointed in the handling of this claim.
GetHuman-joyceton did not yet indicate what USAA should do to make this right.
I have an issue with USAA too
How GetHuman-joyceton fixed the problem
We are waiting for GetHuman-joyceton to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get USAA's attention and get better help faster. Tap below to get started.
Having USAA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would USAA email you?
This email address isn't valid
Follow this issue
See how GetHuman-joyceton fixes it.
This email address isn't valid

USAA

Customer service issue
Reported by GetHuman-joyceton
Oct 17th, 2018 - a mon ago
I have an issue with USAA too
Not resolved
Seen by 3 customers so far
Similar issue to 556 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-joyceton started working on this issue
Oct 17th 8:00pm