Tried to call & talk to customer service about our Hail claim on Home owners policy,was...

GetHuman-joyceton's customer service issue with USAA from October 2018

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The issue in GetHuman-joyceton's own words
Tried to call & talk to customer service about our Hail claim on Home owners policy,was told to busy w*hurricane damage. Our clm * is *********-* .Hail damage on ********. Was told by * roofer contractors that roof could not repaired. USAA is only willing to repair,I have a problem with this since ** houses have had their insurance co.'s replace their roof in our subdivision due to this hail damage & * others are pending review & homes our older than ours. Also we have a deductible of $*,***.** yet $*,***.** has been deducted , once on ********** & again ON *********. How do we request an additional *** daysto extent deadline of ********** to recover depreciation for claim. I await your reply by e-mail. Joyce Santoro **** Greenleaf Ct Bartlett,il ******I must state we our very disappointed in the handling of this claim.
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Customer service issue
Reported by GetHuman-joyceton
Oct 17th, 2018 - 3 mons ago
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GetHuman-joyceton started working on this issue
Oct 17th, 2018 8:00pm