US Postal Service Customer Service Issues

Can items be sent in a Priority Mail Flat Rate - Medium box with Cash on Delivery (C.O.D.)? What is the shipping cost for Priority Mail Flat Rate using the medium box? Does it cover up to 70lbs? Will the sender of this type of Priority Box receive a tracking number? Is there an added fee for C.O.D.? Is it based on the value of the contents? Is there a specific C.O.D. label or an option to check on a regular shipping label? Is there a section to state the C.O.D. amount for collection upon delivery? Will I be informed by the post office before the delivery regarding the C.O.D. payment amount? Or do I pay the mail carrier when the package is delivered to my home? How long does it take for Priority Shipping in the Flat Rate Box from the East Coast of Fla to the West Coast of Fla?

Tracking Number: [redacted][redacted]47 Recipient: A. Waltz Delivery Address: [redacted] Avenue C Apt 3, Bayonne NJ [redacted] I placed an order with Sugarpill on July 12th, but the package wasn't shipped until July 27. I initiated a case with USPS (Case Confirmation: [redacted]5) and after speaking to a helpful agent, the package started to move from California. However, it appears to be stuck at a distribution center near Bayonne NJ. My tracking information shows it hasn't progressed, and I'm concerned about its whereabouts. I have faced issues with USPS in the past, and the current delay is frustrating. Despite the challenges of COVID-19, the extended shipping time is unreasonable. I've been on hold for almost 2 hours trying to speak to a representative. The package is so close to my location, yet it hasn't reached me. I plan to investigate its last location personally. This delay has jeopardized the birthday gift I ordered for a friend. Your assistance in resolving this matter would be greatly appreciated. Thank you, A tired cat

Tracking number [redacted][redacted]66: My package was received by the local post office on July 30 and immediately returned to the sender as undeliverable. Despite being in my informed delivery queue, I am struggling to identify the sender. I have submitted an online claim, waited for a supervisor's call, spent hours on hold with customer service, and submitted two online requests, all without a resolution.

Hi, I am reaching out regarding a package sent by my mother, Connie P. D., at the USPS in Louisiana on July 23rd. The package was expected to reach me at [redacted] SpringTree Drive Apt 106B, Sunrise, FL [redacted]. However, as of August 10th, the package has not arrived. Despite checking the online tracking system multiple times, it only shows "in transit". Attempts to contact customer service have been unsuccessful, as I am only directed to automated machines offering no additional information. I kindly request assistance in locating the package, identifying the cause of the delay, and determining the new estimated delivery date. Thank you for your help. The tracking number for reference is [redacted][redacted]10.

Good afternoon, my name is Melany Perez, and I am experiencing an issue with my package. It was supposed to arrive between July 31 and August 1. However, on August 1, I received an email stating a 3 to 5-day delay, but there have been no updates since. It has now been nearly two weeks, and the package has not arrived. I was expecting it before the 10th. I contacted customer service last week, and they promised to provide an update within three days, but I haven't heard anything. I ordered the package on July 18, and it's been in transit since August 1 with no further updates. I am frustrated and worried about its whereabouts and when it will be delivered.

Tracking Number: [redacted][redacted]18 Tracking Results: Your package left the USPS facility in DENVER CO DISTRIBUTION CENTER on August 11, [redacted] at 9:48 pm. It is currently on its way to the destination. Concern: I reside in Parker, CO. The information suggests that the Denver Distribution Center dispatched the package to the local USPS drop-off point at 9:48 PM on Aug 11. This typically means it should be out for delivery today (August 12). However, recent notifications from USPS Informed Delivery have been unreliable and inaccurate, causing confusion. On August 7, a text suggested delivery for August 8, which did not occur. Desired Outcome: I am seeking clarity on the delivery timeline as the guaranteed delivery date of August 11 has passed. Thank you.

On July 25, [redacted], I anticipated receiving two packages from wish.com. When I checked with the post office, the packages were missing. Similarly, I was also waiting for another package on July 24, [redacted], which did not arrive. This totals three missing packages from wish.com. I confronted the person at the post office, who claimed the packages were picked up. I am confused as to how this could happen without any proper identification or signature. The supervisor's response almost led to an argument. I never received any notification slips from the post office regarding these packages, even though Wish informed me they had arrived. I had them all sent to my P.O. box. I am unsure of what steps to take next, and I am reaching out for assistance. Thank you.

I purchased a unique artist commission item on eBay, which cannot be replaced. After moving from Las Vegas to Southern California and setting up mail forwarding, there was an issue with the address label, resulting in the item being sent to my old address. I contacted the post office to prevent delivery to the wrong address, but the item was still delivered while they were investigating. Now I am concerned about retrieving the package from my old address and have been experiencing difficulties reaching USPS customer service to resolve the issue. Despite numerous attempts to contact the Summerlin Las Vegas Post Office, I have been unable to speak with anyone and keep getting disconnected after waiting for an operator. The situation has left me feeling frustrated and unsure of how to proceed.

I have a package that arrived at the Post Office in Avery, TX, which is 29 miles from me in Simms, TX. Instead of delivering it to me, they sent it back to Shreveport, LA, which is 91 miles away. The tracking information showed an alert that it was forwarded. It reached Shreveport on August 13th and departed on August 14th en route to its final destination. The last update on August 17th indicated it was moving within the USPS network and on track for delivery, currently in transit to the next facility. I have not received any updates in the last two days. I find it puzzling that it would take six days for it to travel from Shreveport back to Simms. The package was shipped on August 6th. I am focusing on the latter part of the shipping process as that is where the issue lies. The tracking number for this package is [redacted][redacted]87.

I've encountered a delivery issue with a package sent to my customer in Jacksonville, FL, at [redacted] Willesdon DR E, 32[redacted]. The tracking number is 9[redacted] 0[redacted] [redacted] 66. The recipient tried to contact the local post office, where they were informed that the package was intercepted in Jacksonville and the sender requested it to be returned. This information is incorrect. The package, which is a priority 3-day service, has not been delivered for about two weeks now. I am keen on having the package delivered promptly. I did not ask for anything to be returned to me. I am quite disappointed by the substandard service provided. If the package is sent back to me, I will demand a refund as the service was not fully executed, making me eligible for a refund on the priority postage service.

My name is Jess Hernandez, and I am the owner of [redacted] Greens Creek Road. A renter, turned squatter, has caused significant distress to my wife and me since last November. Unfortunately, due to Covid-19, legal proceedings to remove him are on hold. The squatter, Robert Ming, has even gone as far as renting out rooms in my house and threatening me with physical violence multiple times. To aggravate the situation, both squatters, Robert Ming and his girlfriend Jennifer Fullmer, receive mail at the property. Despite removing my mailbox, they installed their own with their names. This has led to ongoing issues with our mail, including lost packages and important documents. Additionally, the service at the general delivery when we attempt to retrieve our mail has been extremely rude, which is unwarranted. I hope this matter will be addressed promptly and appropriately. Sincerely, Occupants Jess Hernandez, Patti Collins, Catherine Keane.

I placed an order using the app from "Free Prints" with a delivery date of the 26th, but it did not arrive. Interestingly, another order made hours later by my mother arrived on the 25th with the same delivery date. I am concerned as it's now past the specified delivery date for my initial order. I would like to know the status of my package, the updated delivery estimate, and if there are any necessary steps on my end to address any issues. Your assistance in resolving this matter is greatly appreciated. Thank you for your help in ensuring the smooth delivery of my package.

On August 21st, I purchased two cases of water from Walmart for $39.60. However, on August 23rd, the tracking information indicated that my order was out for delivery in the morning but then was marked as "refused" at 3:55 pm. I did not refuse the package, and it seems to have been delivered to the wrong address. The tracking number for the package is/was [redacted][redacted]37. I promptly contacted USPS on August 24th and was given a case number: [redacted]6. USPS informed me that the case was referred to the local postal service, but despite trying to reach them at the provided number, I have not received a response. This is the second time in a month that I have had issues with Walmart deliveries. I need to know when I will receive my order, or if I should seek a refund from Walmart due to the Postal Service's error. I am frustrated to be without my items and $39.60 out of pocket. Any guidance would be appreciated.

I shipped a package to TAMALE, GHANA on August 17, [redacted], using Express International with tracking number EH[redacted]34US. The package has not arrived after 9 business days, even though tracking shows it reached JAMAICA NEW YORK INTERNATIONAL DISTRIBUTION CENTER on August 20, [redacted]. I am unsure if it made it to Ghana as my relatives there haven't received it. How can I confirm delivery to Ghana and be notified for pick up? Thank you. LM, [redacted], [redacted]

We have not been receiving our regular mail since August 27th. On August 29th at 7:42 pm, we received a text about 2 expected Amazon packages from USPS saying they had an issue with delivery and would try again. Our mailbox is at the street with the driveway open; the small packages could have easily fit in the mailbox but no delivery attempt was made while we were home. As of today, August 31st, the packages have still not been delivered. We did receive an expected Amazon package on August 30th, but the 2 from August 29th are still missing. Reports from an online neighborhood group indicate others are also experiencing mail delivery issues for the last few days. Some areas of Walden Rd are getting deliveries, but our side with even numbers, including [redacted], is not. I am subscribed to USPS Informed Delivery and can see that some bills have not been delivered. Please contact me at [redacted] for any further questions. Thank you for your attention to our mail problems. Cathy J. [redacted] Walden Rd Tallahassee, FL [redacted]

I am looking to track my package with tracking number ##[redacted][redacted]62. I purchased a 9 oz first-class label from Illinois to ship to my customer in Louisiana. However, my customer received a letter stating they need to pay $5.80 to receive the package, even though I had paid for a 9 oz label at $4.08. I contacted the Clinton, LA Post Office, and they mentioned the package was actually 12 oz, not 9 oz. Even if that were the case, the cost difference between a 9 oz and 12 oz package should not be $5.80. I have evidence with pictures my customer sent me of the package, the postage due stamp, and the receipt showing the $5.80 payment. I am considering using UPS for future shipments due to this issue, as it seems unfair to charge the customer twice for the postage discrepancy.

Dear Customer Service Team, I am writing to inform you that my package with the tracking number [redacted][redacted]31 is scheduled for delivery today by 8:00 pm. The delivery address is [redacted] Piney Branch Road, currently being used temporarily as a Men's Shelter. Previous USPS deliveries have been successfully received at the main reception of the Recreational Center that handles all incoming mail and packages. I kindly request that my package be delivered to the aforementioned address and left at the reception at your earliest convenience. Thank you for your assistance. Best regards, Eric Edusei

The package I was expecting from China hasn't arrived at my house. I was informed via email that it was delivered to "my local post office." The issue is that the post office near me is closed, and I am unsure which post office it was sent to instead. I have tried calling the [redacted] number without success, and I'm hesitant to visit multiple post offices in search of my package. Any suggestions on how to identify which specific post office they meant by "local" would be greatly appreciated. My address is [redacted] Ladovie Lane NE in Atlanta, Georgia, zip code [redacted]. Thank you.

We have been receiving other customers' mail recently. Today, we received mail that was not intended for us, with the address being completely wrong. Additionally, there seems to be a missing package that was marked as delivered at the door or porch, but we did not receive it. The tracking number for the missing package is 9[redacted] 0[redacted] [redacted] 10. It is concerning as our neighbors are often out working, leaving packages vulnerable to theft if not delivered correctly. Could you please investigate this situation promptly? It's frustrating to have to track down our own mail and deliver others'. Kindly identify the individuals responsible for delivering our mail incorrectly and address these issues. Our address is [redacted] Fox Hollow Road, Mechanicsburg, PA. Thank you.

I am inquiring about the status of my package with tracking number [redacted][redacted]04. I have noticed a delay in its delivery and am quite frustrated with the service provided so far. After raising a concern about the service at my local post office, I am experiencing ongoing issues with my deliveries. I am concerned that these problems might be related to recent events involving the post master testifying in front of the house/senate. I hope that my packages are not being impacted due to any political reasons. It is disappointing to see such excuses being made, especially in light of the delays that many others, including myself, have been facing for over 10 days. I urge the postal service to fulfill its duties promptly and efficiently.