I shipped one of my baggage on DEC ** **** at *:**pm at round rock usps office, Austin...

GetHuman4519109's Missing Package issue with US Postal Service from March 2020

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Your local post office likely has a shorter holder time than the main USPS customer service line. Call or visit your local office first and often a missing delivery problem can be resolved through them faster. You can get their number here: tools.usps.com/go/POLocatorAction
The issue in GetHuman4519109's own words
I shipped one of my baggage on DEC ** **** at *:**pm at round rock usps office, Austin to New Jersey. I haven’t received my baggage yet. I Called ‘N’ number of times to customer support, no proper response. I have raised search requests no response. I went to near by USPS they are very rude to me, she asked me to go to Austin and find out. Even I sent my friend to USPS office from where I shipped. They said contact customer support and file for claims. I spent ***$ for shipping. The bag is really very important to me. I need my bag, not sure about the next process. People who works here are not friendly, no proper service, not able to get the older data. They said once we lost we can’t get it, I asked next steps to get my bag, they ended up my call without any response. This is not the way they respond to the customer. Once a shipment is made it’s your responsibility to deliver the package. You know the best way to find out, because you know the process how you are shipping. *My bag details:*Duffel bag*Black color *Weight shipped: ** lbs*Shipped from Round Rock, Austin to New Jersey.

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US Postal Service

Missing Package issue
Reported by GetHuman4519109
Mar 24th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 9100 others
0 customers following this
Items needed
Tracking number
Address on the package
Who sent the package

Timeline

GetHuman4519109 started working on this issue
Mar 24th, 2020 5:27pm
GetHuman4519109 indicated the issue is not fixed yet.
Mar 25th, 2020 5:42pm
GetHuman4519109 indicated the issue is not fixed yet.
Mar 27th, 2020 11:56pm