I am the secretary at Pine Level Elementary School in Deatsville, Al *****. Our mail c...

GetHuman4419912's Problem With a Delivery issue with US Postal Service from March 2020

Help with my US Postal Service issue
Top Tip from another customer
Your local post office likely has a shorter hold time than the main USPS customer service line. Call or visit your local office first and often a missing delivery problem can be resolved through them faster. You can get their number here: tools.usps.com/go/POLocatorAction
The issue in GetHuman4419912's own words
I am the secretary at Pine Level Elementary School in Deatsville, Al *****. Our mail carrier does not deliver our mail one to two times a week. I have called the Deatsville Post Master several times. She said that the carrier could not deliver the mail because of our school traffic blocking the road. She also said that sometimes the truck is late. That is no reason for the mail not to be delivered. I have seen postmen in Prattville, Al delivering mail after dark. We have been here over ** years and have never had a problem with the mail. This issue started before Christmas. I explained to her that the carrier could get to the mailbox. She just needed to let the officer wave her through. We are not allowed to block the road for safety purposes. I have called the complaint line three times and they have not called me back. Our mail not being picked up or delivered, so this is causing an issue. We mail checks to vendors and letters to parents that they need to delivered in a timely manner. Last week the mail was in the mailbox three days before it was picked up. Please help me with this matter. Thank You

GetHuman4419912 did not yet indicate what US Postal Service should do to make this right.

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US Postal Service

Problem With a Delivery issue
Reported by GetHuman4419912
Mar 3rd, 2020 - a year ago
Fixed
Seen by 14 customers so far
Similar issue to 9029 others
0 customers following this
Items needed
Tracking number
Address on the package
Who sent the package

Timeline

GetHuman4419912 started working on this issue
Mar 3rd, 2020 3:40pm
GetHuman4419912 confirmed the issue is fixed. Hooray!
Mar 4th, 2020 7:42pm