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Before contacting them, items GetHuman1462981 may need:
Tracking number, Address on the package, and Who sent the package
The issue in GetHuman1462981's own words
Good day , writing about order tracking * ********************** .On **** i got an email saying my package is undeliverable, i immediately realised that they tried delivering it to ***** instead of ***** ,the address on the package was right so it was the delivery person's error. I called the customer care line shortly after ,the rep said i should go online and request redelivery which i did . Upto today **** i still dont even know where my package is. I kept calling for days and each rep gave me a different story and instruction. One gave me the * for the post office @ ***** ,they were completely rude, and basically said they dont know where my package is. Few days later i called and got a rep that helped a little ,thats when i found out that when a package is marked undeliverable i cant request a redelivery . She sent an email for my tracking to be updated . On ***** i got an email saying its being returned to the sender, still no update since and i dont know where my package is. Im asking please locate and let me know where my package is ,its been over a month ,and the nightmare continues. I was just giving them a little time before i take this further. It was their error and they should have fixed it and i shouldnt have to suffer , because i ordered them for a reason* This is totally unacceptable !!!!
GetHuman1462981 did not yet indicate what US Postal Service should do to make this right.
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