My name is Pamela McNeil. My address is **** Turnaway Lane North Chesterfield, Va...

GetHuman1340230's customer service issue with US Postal Service from October 2018

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The issue in GetHuman1340230's own words
My name is Pamela McNeil. My address is **** Turnaway Lane North Chesterfield, Va. *****. Our mail is either not being delivered or not being deliver until *-* pm. Today it is *:**pm & no mail delivery in the whole neighborhood. We did not receive our mail until after *:** pm. Also, carrier is not picking up all of the mail. Last week only one package was removed form our box but it was obvious they knew * pkgs were in there because one pkg was pushed out of the back of the box & new mail was put in front. Also carrier only delivers part of mail. EX: I went to box to pick up mail, carrier turned truck around, called me over to the truck & said, here is the rest of your mail. Shouldn’t the carrier have brought the mail to me instead of me having to walk down the road to the truck & when we the packages are delivered to the porch , carrier stands on the sidewalk & throws the pkg on the porch instead of walking up the steps & putting it on the porch. I have spoken to the branch manager on several occasions. She says she can’t guarantee a delivery time. She will talk to carrier about throwing pkgs (I have ring doorbell & see the carrier throw pkgs) but nothing ever changes. They act like they don’t care about their customer. I have already talked to someone at customer service. I was told the branch manager was talked to but nothing has changed. We are at our wits end & need help but can’t seem to get any! Can you help??! We would like to get our mail delivered every day at a time before *pm & I would like to have all of my mail delivered & I would like to have pkgs placed on my porch not thrown on my porch. I really don’t think that is too much to ask.

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US Postal Service

Customer service issue
Reported by GetHuman1340230
Oct 13th, 2018 - 4 years ago
Seen by 5 customers so far
Similar issue to 11605 others
0 customers following this
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GetHuman1340230 started working on this issue
Oct 13th, 2018 9:05pm
GetHuman1340230 indicated the issue is not fixed yet.
Oct 14th, 2018 9:56pm
GetHuman1340230 indicated the issue is not fixed yet.
Oct 14th, 2018 10:06pm

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