My package was to be delivered on **** I was home no * rang my bell when i go out I see...

GetHuman1047179's customer service issue with US Postal Service from August 2018

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The issue in GetHuman1047179's own words
My package was to be delivered on **** I was home no * rang my bell when i go out I see the sticker saying the delivery was attempted. I quickly did a reschedule of delivery and it said it would come out for a *nd attempt on the **rd. Never came I've been calling customer service for days have been put on hold for *hrs or more. For them to say "well it says it's being rescheduled". On **** after *hrs and **mins on hold customer service says it's at the post office. I go all the way over there for the woman in the window to tell me it was sent out for redelivery! I've singed up for informed delivery text and email alerts and all it says is it's being rescheduled for delivery now today it says delivery date unknown. My neighbor told me the delivery guy when he came on **** that he didn't even ring the buzzer he tugged on the door saw it was locked and wrote the slip! The lady at the post office can not tell me where my package is neither can customer service and the people in the post office refuse to call the courier they say that has it. " we only call them for emergencies" THIS IS AN EMERGENCY IF I DON'T GET THAT PACKAGE MY KIDS HAVE NOTHING TO START SCHOOL WITH!. It's disgusting that we have all the gadgets to keep track of a package and not one of them work!! What's the point of calling customer service if they are only going to tell you what you're seeing online which is false! Then when you call the actual post office they never answer.

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US Postal Service

Customer service issue
Reported by GetHuman1047179
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 7810 others
0 customers following this


GetHuman1047179 started working on this issue
Aug 28th, 2018 4:53pm

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