My **-year-old mother, Charlotte Bondy, is trying to get a copy of her lost US citizens...

GetHuman2434321's customer service issue with US Citizenship & Immigration Service (USCIS) from March 2019

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The issue in GetHuman2434321's own words
My **-year-old mother, Charlotte Bondy, is trying to get a copy of her lost US citizenship paper. She paid the $*** and has a biometrics appointment. But the only ID she has is a four-year lapsed US passport and a Medicare card. She came to the US from Germany as a young child and became a citizen when her parents were naturalized. Her case code is IOE**********. Her birthdate is *******. I am her son, Filip Bondy, and can be reached at ***-***-****. Thanks.
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US Citizenship & Immigration Service (USCIS)

Customer service issue
Reported by GetHuman2434321
Mar 12th, 2019 - 5 mons ago
I have an issue with US Citizenship & Immigration Service (USCIS) too
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Seen by 4 customers so far
Similar issue to 2442 others
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Timeline
GetHuman2434321 started working on this issue
Mar 12th 12:05am