My name is Tiago Alves do Carmo Breguez, my e-mail address is *****@***.com. It’s been...

GetHuman-tiagobre's customer service issue with US Citizenship & Immigration Service (USCIS) from May 2018

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The issue in GetHuman-tiagobre's own words
My name is Tiago Alves do Carmo Breguez, my e-mail address is *****@***.com. It’s been over a year that I am trying to get my Immigration records. I guess I wasn’t doing it right. This year I made another request to CPB and I didn’t get any records from them despite the fact I came to USA crossing the Mexican border on May of ****. Then, I submitted an online FOIA request for my Immigration records to ICE and USCIS on April, **th of **** at **:**. I already got a response from ICE, which is the following one: “You have directed a FOIA request to U.S. Immigration and Customs Enforcement (ICE) seeking either (*) copies of an individual’s alien file, or (*) copies of certain documents or other information that is maintained in an individual’s alien file. “Alien files” are maintained by U.S. Citizenship and Immigration Services (USCIS). Accordingly, ICE is routing your FOIA request to USCIS. Upon receipt of your FOIA request, USCIS will provide you with a tracking number and respond directly to your request. If you have any questions regarding your request, please contact USCIS”. That way, I'm just wondering when I’m going to get a tracking number regarding my request. Please, I just want to know if you guys ever got my request, cause if not, I’m going to try to figure out which one is the right way to make it get to you. *I don’t know if it’s going to help, but the content of my request is the following: “Submitted on Sunday, April **, **** - **:***Submitted by user: Anonymous*Submitted values are:**Select the DHS component you wish to submit your request to: : United States*Citizenship and Immigration Services (USCIS)*Title: Mr.*First Name: Tiago*Middle Initial: A*Last Name: Bregu*z*Suffix:*Email Address: *****@***.com*Country: Brazil*Address *: Avenida JK, ****, Vila Bretas*Address *:*City: Governador Valadares*State:*Zip Code: *********Telephone Number: ***(**)*****-*****Fax Number:*Are you requesting records on yourself? Yes*If yes, you must check the perjury statement: I declare (or certify, verify,*or state) under penalty of perjury under the laws of the United States of*America that the foregoing is true and correct.*By initialing here you are providing your electronic signature.: Tiago Alves*do Carmo Bregu*z*Please describe the records you are seeking as clearly and precisely as*possible: My name is Tiago Alves do Carmo Bregu*z. I was born in August,***th of ****. My place of birth: City: Governador Valadares, State: Minas*Gerais, Country: Brazil. My father’s name is Luiz Carlos Alves Bregu*z and*my mother’s name is Noranei do Carmo Bregu*z. I am looking for any kinds*of records related to American Immigration. I went to the USA through Mexican*Border in May of ****. I was caught by CBP patrol at the border somewhere*between Reynosa and one of the cities in Texas, that I don’t remember the*name. I lived in United States until December of ****. Now I’ve been*married to an American citizen almost * years and we live in Brazil. We’re*thinking about to ask permission so I can apply for tourist visa since I am*on the ** year bar for coming illegally into the USA. If anymore information*is necessary, please let me know.*I am willing to pay fees for this request up to the amount of: $: **.***Select from the list below: An individual seeking information for personal*use and not for commercial use.*I request a waiver of all fees for this request.:*Please provide an explanation for your request for a fee waiver:*Please select and describe in detail if you believe your request warrants*expeditious handling:*Please provide information to support your selection:”**Best regards,*Tiago Breguez
GetHuman-tiagobre did not yet indicate what US Citizenship & Immigration Service (USCIS) should do to make this right.
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How GetHuman-tiagobre fixed the problem
I sent an email requesting my USCIS Immigration Records tracking number. Then, it took just one day for to get it. I am very happy about it!
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US Citizenship & Immigration Service (USCIS)

Customer service issue
Reported by GetHuman-tiagobre
May 8th, 2018 - a yr ago
I have an issue with US Citizenship & Immigration Service (USCIS) too
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GetHuman-tiagobre shared how to fix
Seen by 13 customers so far
Similar issue to 404 others
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Timeline
GetHuman-tiagobre started working on this issue
May 8th, 2018 9:57pm
GetHuman-tiagobre indicated the issue is not fixed yet.
May 9th, 2018 1:33am
GetHuman-tiagobre confirmed the issue is fixed. Hooray!
May 10th, 2018 2:52pm
GetHuman-tiagobre confirmed the issue is fixed. Hooray!
May 10th, 2018 3:29pm
GetHuman-tiagobre indicated the issue is not fixed yet.
May 29th, 2018 11:22pm
GetHuman-tiagobre indicated the issue is not fixed yet.
May 29th, 2018 11:45pm
GetHuman-tiagobre indicated the issue is not fixed yet.
May 29th, 2018 11:50pm