I would like to see if there is anything you can do to assist with the below. * *I rece...

GetHuman933573's customer service issue with UPS from July 2018

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The issue in GetHuman933573's own words
I would like to see if there is anything you can do to assist with the below. * *I received a claim notification from UPS last week regarding a package with tracking number: *ZW**************** *Unfortunately the items that were in the box were all incredibly personal items (grandparents wedding photos, teenage diaries and sketch books, etc.) they do not have a high monetary value per se but and very high personal value. **The day the package was meant to be delivered, Friday July *, the shipper was contacted by UPS saying the commercial invoice had been lost and needed to be resent to UPS. She re-sent the commercial invoice and UPS confirmed receipt and said it had been digitised and would continue on with the shipment.* *Somehow that was the last point that the package was seen by UPS. This seems very odd to us that the package has been lost after this, especially as someone from UPS had the package and noticed the commercial invoice had been lost.* *I am also surprised no one from UPS has contacted me for a description of the box and it’s contents, I can only assume this is because it was an international shipment and a commercial invoice was provided?
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UPS

Customer service issue
Reported by GetHuman933573
Jul 31st, 2018 - 9 mons ago
I have an issue with UPS too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman933573 started working on this issue
Jul 31st, 2018 9:07am